Functions across 10 connected modules
Explore what
MS can do.
Start with a business activity, choose a module or search for a specific task. Each topic brings related functions together. Open it to explore the individual tools and practical details.
Meet the MS modulesNo capabilities match these filters. Try fewer words or clear the filters.
Products and catalogue
19SearchProduct details and image gallery
Use images and specifications to explain products to customers.
Product details and image gallery
Use images and specifications to explain products to customers.
Open a larger product viewer with ordered image thumbnails, descriptions and bullet points. Consult stored condition, colour, size, dimensions, weight, warranty, origin, product news and other populated specifications.
The viewer displays stored product information and accessible images. A proof-of-age flag is information, rather than an age-verification process.
SearchProduct information at the price station
Show the product as well as its price.
- Brand the waiting screen
Product information at the price station
Show the product as well as its price.
- Brand the waiting screen
A successful scan displays the product's title, subtitle, descriptions and bullets, with an image slideshow when pictures are available. Flagged products can also display a proof-of-age reminder, and the waiting screen can use the company's logo.
Functions in this topic
Brand the waiting screen
Use the configured company logo on the kiosk's idle scanning prompt.
Text and image references use the loaded catalogue. The age reminder does not verify identity or enforce a sale restriction.
Core Data ManagerOne central place to maintain product data
Maintain shared product information through a focused editing workspace.
- Find incomplete records
- Carry a product selection across views
- Add or remove supported shared records
One central place to maintain product data
Maintain shared product information through a focused editing workspace.
- Find incomplete records
- Carry a product selection across views
- Add or remove supported shared records
Find matching or incomplete records, select a group of products, and carry that selection across information, suppliers, barcodes, categories, replenishment, images, documents, stock, pricing and costs. Authorised editors can add and save supported records and relationships while seeing which values have changed.
Functions in this topic
Find incomplete records
Search selected fields for blank values alongside matching or non-matching text criteria.
Carry a product selection across views
Keep the selected product group while switching between related content, supplier, category, media and price views.
Available fields and editing actions depend on the configured area and staff permissions. Saved changes feed shared data and downstream processing; external listing updates still depend on their processing and acceptance.
Core Data ManagerProduct identity and types
Maintain the identifiers and classifications used throughout MS.
Product identity and types
Maintain the identifiers and classifications used throughout MS.
Keep internal and manufacturer product codes, titles, subtitles, brand, manufacturer, condition, colour, size and customer age or gender classifications together. Products can represent individual items, bundles or services.
Product maintenance is intended for authorised managers, data staff and administrators. Additional available fields depend on the installation.
Core Data ManagerReusable product content
Prepare product descriptions once for use across channels.
Reusable product content
Prepare product descriptions once for use across channels.
Maintain up to twelve description parts, ten bullets and six box-content fields, alongside custom labels, product news and internal notes. Release dates, warranty, shelf life and version-history information can also be stored with the product.
This maintains shared content. Publishing to marketplaces and the website is handled by the relevant downstream processes.
Core Data ManagerSafety, origin and customs product data
Keep handling and product-origin references with the catalogue.
Safety, origin and customs product data
Keep handling and product-origin references with the catalogue.
Maintain country of origin, HS codes and hazardous-goods information such as UN references, descriptions, flashpoint and ADR classifications. Safety-document links, proof-of-age flags and supported product-safety contact or attestation fields can also be recorded.
This is data maintenance, rather than certification of compliance or a complete regulatory checking service. Operational use depends on the relevant consuming workflow.
Core Data ManagerProduct barcode references
Associate products with the codes staff and channels use.
Product barcode references
Associate products with the codes staff and channels use.
Store a primary barcode and maintain multiple UPC or ISBN references for a product. The product overview summarises the associated codes, and references can be added, changed or removed.
This maintains catalogue references. Scanning and label production are separate operational workflows.
Core Data ManagerBundles under one product code
Sell a collection of items as a single product.
Bundles under one product code
Sell a collection of items as a single product.
Define a bundle's component products and required quantities under one master product code. The recorded contents underpin bundle stock and cost views, so the business can work with the bundle as a product while retaining its component definition.
The editor offers individual components rather than nested bundles. Stock, selling and fulfilment depend on the stored component quantities and the relevant workflows.
Core Data ManagerCategories and product membership
Organise the catalogue into reusable categories.
- Assign product categories
- Configure category presentation
Categories and product membership
Organise the catalogue into reusable categories.
- Assign product categories
- Configure category presentation
Maintain a folder and subfolder hierarchy with descriptions and category images, then assign products to one or more categories. Category settings can specify intended website visibility and whether a category should hide when it has no products.
Functions in this topic
Assign product categories
Add or remove a product's membership in the maintained category tree.
Configure category presentation
Maintain category descriptions, image assignments, intended website visibility and empty-category settings.
This maintains category structure and presentation settings. The live storefront's rendering is a separate part of the website arrangement.
Core Data ManagerProduct manuals and datasheets
Keep supporting documents connected to the right products.
- Maintain the document library
- Link documents to products
- Download supporting documents
Product manuals and datasheets
Keep supporting documents connected to the right products.
- Maintain the document library
- Link documents to products
- Download supporting documents
Upload and name manuals, datasheets and other files, then link them to products with suitable display names. Document metadata indicates whether material is intended to be Public or Private on the website, and selected files can be downloaded.
Functions in this topic
Maintain the document library
Upload supporting files and maintain their names and intended website-visibility metadata.
Link documents to products
Associate an existing library document with a product and a suitable display name.
Download supporting documents
Save a selected document to a chosen local file or export documentation to a chosen folder.
Public and Private describe intended website visibility, rather than a guarantee of private file storage. Actual storefront visibility depends on the website implementation.
Core Data ManagerCatalogue maintenance through spreadsheets
Work on catalogue and company data in familiar workbooks.
- Maintain shared records through Excel
- Maintain directories and relationships in bulk
- Maintain media links through workbooks
Catalogue maintenance through spreadsheets
Work on catalogue and company data in familiar workbooks.
- Maintain shared records through Excel
- Maintain directories and relationships in bulk
- Maintain media links through workbooks
Export selected records to headed and formatted worksheets, edit supported fields, and import the changes. Supported workbooks cover products, barcodes, suppliers and terms, categories, bundle contents, replenishment, staff and location relationships, plus image and document templates.
Functions in this topic
Maintain directories and relationships in bulk
Import supported supplier, staff, branch, location, category, bundle, replenishment and supplier-term relationships.
Maintain media links through workbooks
Use supported image and document templates and product-image sheets to maintain media records or link existing images.
Workbook formats and key headings matter, and access follows the authorised editing layouts. Import results can include accepted rows alongside reported invalid rows, so the reported results need review.
PackingAdd a missing product barcode while packing
Register a recognised product's barcode without leaving the dispatch task.
Add a missing product barcode while packing
Register a recognised product's barcode without leaving the dispatch task.
When a barcode is confirmed missing, an authorised product-management user can select a product from the current work and add the barcode mapping. Staff then scan again to continue packing.
This changes the shared product barcode record. It requires product-management authorisation and does not create stock or identify a product automatically.
Amazon ManagementBrowse and save Amazon product images
Inspect the available image variants for a selected product.
- Browse available image variants
- Save product images to a folder
Browse and save Amazon product images
Inspect the available image variants for a selected product.
- Browse available image variants
- Save product images to a folder
Cycle through returned product-image variants and save the retrieved images as JPEG files in a chosen folder organised by the selected Amazon product identifier.
Functions in this topic
Browse available image variants
Cycle through the selected ASIN's available image variants.
Save product images to a folder
Download available selected-product variants as JPEG files in an ASIN folder.
Only the selected product's available images are retrieved. This is not a full catalogue or metadata download, and it does not add the images to an MS product automatically.
eBay ManagementCreate reusable eBay description templates
Build listing descriptions from saved HTML and product information.
- Preview with real product data
- Insert reusable product tags
- Vary content with conditions
Create reusable eBay description templates
Build listing descriptions from saved HTML and product information.
- Preview with real product data
- Insert reusable product tags
- Vary content with conditions
Edit and save named HTML templates, insert reusable product tags and common markup, and preview the result with an existing eBay product code. Conditional sections can vary the description according to matching values or numeric comparisons.
Functions in this topic
Preview with real product data
Substitute a selected configured product's resource values into the saved HTML before viewing the result.
Insert reusable product tags
Insert or drag resource tags and common HTML wrappers into a description template.
Vary content with conditions
Include or omit template sections using supported equality and numeric comparisons.
This is HTML editing rather than a visual page builder. Preview and saving are separate from marketplace publication; tags and conditions need valid syntax and data.
eBay ManagementMaintain reusable description resources
Reuse product tags and image references across listing templates.
- Reuse image URLs
- Export a template reference
Maintain reusable description resources
Reuse product tags and image references across listing templates.
- Reuse image URLs
- Export a template reference
Browse the tag and description library, add reusable image URLs from existing records or a typed address, and export a tab-delimited resource reference with conditional-template guidance.
Functions in this topic
Reuse image URLs
Create a reusable template resource from an existing image reference or a typed accessible URL.
Export a template reference
Save tags, descriptions and conditional syntax guidance in a tab-delimited reference file.
Adding a URL does not upload an image. Reusable resources need accessible images and correct interpretation by the template and listing workflow.
Marketplace AutomationRefresh Amazon listing-requirement guidance
Supply current configured product-type definitions to catalogue tools.
Refresh Amazon listing-requirement guidance
Supply current configured product-type definitions to catalogue tools.
Background processing retrieves Amazon listing schemas and a product-type index into company storage, providing the requirement information used by downstream catalogue and listing preparation.
Refresh uses the configured account site and supported schema workflow. It does not establish complete requirements for every account, market or product.
Core Data ManagerImage resource workbook report
Review stored image resources in a spreadsheet.
Image resource workbook report
Review stored image resources in a spreadsheet.
Export an image-resource report showing the stored variants' sizes and byte counts alongside last-updated information. Use that report to review the image resources associated with the catalogue.
This reports recorded resource information. It is not a storage-billing, backup or completeness guarantee for the remote image library.
Stock and buying
38SearchStock and quantities on order
See available stock and incoming purchase quantities together.
Stock and quantities on order
See available stock and incoming purchase quantities together.
Product results show total, sellable and other stock quantities, alongside quantities still to arrive on placed or partly received purchases. Hover over the on-order quantity to see the contributing suppliers, orders and remaining quantities; bundle quantities reflect the limiting component.
This is recorded stock and purchasing information. It does not place or receive a purchase order.
SearchProduct sales history by channel
Review selling patterns beside stock availability.
Product sales history by channel
Review selling patterns beside stock availability.
Optional history columns show sales over 7, 30 and 90 days and twelve months, plus the last sale. Ordinary product searches can narrow these figures to an individual till operator, a source and seller, all till sales or other sales channels.
The main history controls depend on Business Management access. Channel-filtered history is an ordinary-search capability; Smart Find does not apply the selected seller to its history calculation.
SearchComponent demand, returns and stock age
Understand demand for individual items and items sold in bundles.
- Measure bundle-component demand
- Review refunded quantities
- Review free-of-charge supply
- Identify the oldest active stock
Component demand, returns and stock age
Understand demand for individual items and items sold in bundles.
- Measure bundle-component demand
- Review refunded quantities
- Review free-of-charge supply
- Identify the oldest active stock
Ordinary history can count single products sold directly and as bundle components, or show component demand alone. Additional columns show refunded quantities, qualifying free-of-charge supply and the oldest booking date of active stock.
Functions in this topic
Measure bundle-component demand
Count individual products sold directly and through bundles, or concentrate on their consumption through bundles alone.
Review refunded quantities
Show quantities refunded against original sale items alongside the ordinary product sales history.
Review free-of-charge supply
Show qualifying invoiced free-of-charge product quantities in ordinary history.
Identify the oldest active stock
Consult the earliest booking date of active stock for each product.
Refund figures describe quantities, rather than refund money or confirmed physical returns. These expanded history calculations are available through ordinary product search.
SearchMonthly sales comparison
Compare monthly product sales across two years.
Monthly sales comparison
Compare monthly product sales across two years.
A product's detail viewer places the current month and preceding eleven months beside the earlier twelve months, including months with no recorded sales. Totals and visual highlights help staff see stronger months and typical demand.
This view combines invoiced product quantities across sellers. The current month is incomplete, and the figures do not expand bundle components or net off refunds.
SearchStock-cover planning
Estimate replenishment needs for a chosen period of stock cover.
- Choose a stock-cover horizon
- Weight recent and longer-term demand
- Focus on shortages or surplus
Stock-cover planning
Estimate replenishment needs for a chosen period of stock cover.
- Choose a stock-cover horizon
- Weight recent and longer-term demand
- Focus on shortages or surplus
Choose a planning horizon from seven days to one year and compare weighted sales demand with sellable stock and outstanding purchases. Adjust the weighting toward recent or longer-term demand, focus on shortages or surplus, and copy the figures for analysis or purchase-order preparation.
Functions in this topic
Choose a stock-cover horizon
Calculate a suggested shortfall against a selected period from seven days to one year.
Weight recent and longer-term demand
Change how the 30-day, 90-day and twelve-month sales rates contribute to the stock plan.
Focus on shortages or surplus
Filter planning results to positive shortfalls or quantities above the calculated plan.
These are buying suggestions, without automatic purchasing, lead-time or order-pack adjustments. Inventory's separate clipboard handoff can use copied Short To Plan figures to prepare purchase lines.
SearchReorder eligibility and notes
Include product reorder rules in your stock plan.
Reorder eligibility and notes
Include product reorder rules in your stock plan.
Planning results can show whether each product is allowed to be reordered and the recorded reason or notes. Filter to reorder-allowed or not-allowed products when deciding what to buy.
This reads existing product settings; it does not change the flag or purchase the stock.
SearchPurchase-order visibility
Review purchases and compare ordered with received quantities.
Purchase-order visibility
Review purchases and compare ordered with received quantities.
Find purchases by order number, supplier, creator, branch, working status or product. See whole-order ordered and received totals, then open the line details to review product quantities and net line costs.
This is purchasing enquiry, with receiving and order amendments handled in Inventory. Product filtering locates relevant orders; displayed quantity totals describe the whole order.
SearchSupplier contact and account information
Find how and when to contact a supplier.
Supplier contact and account information
Find how and when to contact a supplier.
Search by supplier or contact name and consult stored address, telephone, email, website, contact hours and notes. Company, VAT and your account references are available alongside the contact information and can be copied for use elsewhere.
These are stored supplier details, rather than external company or VAT checks. Search does not amend supplier records or place purchases.
Core Data ManagerSupplier offers and reorder terms
Keep several sources and buying terms for the same product.
Supplier offers and reorder terms
Keep several sources and buying terms for the same product.
Assign a main supplier and maintain multiple supplier offers with cost, currency, supplier product code and minimum reorder quantity. Installed supplier-offer fields can also hold information such as delivery days.
This configures supplier information; it does not place an order. Spreadsheet round trips cover the supported offer columns and do not include every additional field.
Core Data ManagerReplenishment targets by location
Set product targets for the locations you supply.
Replenishment targets by location
Set product targets for the locations you supply.
Maintain a product's target quantity at named merchant locations and review those targets alongside the product. Location choices follow the relevant staff and seller assignments.
These are replenishment settings. Physical movements and replenishment operations are handled by Inventory.
Core Data ManagerBranch stock and average cost reference
Consult product stock and average active-stock costs while maintaining data.
- Compare branch stock
- Consult average active-stock costs
Branch stock and average cost reference
Consult product stock and average active-stock costs while maintaining data.
- Compare branch stock
- Consult average active-stock costs
Read branch stock quantities and average unit costs in the configured branch currency. Bundle stock uses complete sets supported by components, while bundle costs combine component quantities and average costs.
Functions in this topic
Compare branch stock
Consult recorded active-stock quantities by branch and complete-set quantities for bundles.
Consult average active-stock costs
Review average unit costs by branch currency, including quantity-weighted component costs for bundles.
These views are read-only. Costs use recorded dated exchange rates, with missing rates falling back to 1:1; this is not a replacement valuation guarantee.
Core Data ManagerBranches, locations and seller access
Configure where stock is held and which locations each seller uses.
- Maintain business branches
- Define warehouse locations
- Assign seller stock locations
Branches, locations and seller access
Configure where stock is held and which locations each seller uses.
- Maintain business branches
- Define warehouse locations
- Assign seller stock locations
Maintain branch addresses, countries and currencies, and location records with area, bay, bin, barcode, notes and listable status. Assign branches and locations to staff or supported sellers, with location picking priorities for downstream workflows.
Functions in this topic
Maintain business branches
Configure branch contact details, country and currency for the shared system.
Define warehouse locations
Maintain branch, area, bay and bin locations with their barcodes, notes and listability.
Assign seller stock locations
Assign branches and locations to supported staff or sellers and set location picking priorities.
This configures shared location and seller relationships. It does not book, move or pick stock from this workspace.
Core Data ManagerSupplier maintenance and value comparison
Maintain supplier details and compare offers with product values.
- Maintain supplier contacts
- Compare supplier offers with selling values
Supplier maintenance and value comparison
Maintain supplier details and compare offers with product values.
- Maintain supplier contacts
- Compare supplier offers with selling values
Keep supplier address, contact information, notes and installed directory fields centrally. A supplier-product view places offered cost and currency alongside accessible branch selling prices and stock, with a workbook export for the full selected supplier set.
Functions in this topic
Maintain supplier contacts
Maintain central supplier contact details, notes and the supported directory fields.
Compare supplier offers with selling values
Review the sampled on-screen supplier cost, branch-price and stock comparison or export the full selected supplier set.
The on-screen comparison displays a limited sample of ten products; the selected-supplier export covers the wider set. Disabled or inaccessible branch tiers are excluded.
InventoryStock quantities across warehouses and locations
See what is held in each branch, warehouse area, bay and bin.
- Browse branches, areas, bays and bins
- Find a location by barcode
- Find a product within a location
- Review occupancy, weight and value
Stock quantities across warehouses and locations
See what is held in each branch, warehouse area, bay and bin.
- Browse branches, areas, bays and bins
- Find a location by barcode
- Find a product within a location
- Review occupancy, weight and value
Browse the location tree to see product quantities within a location or its wider area. Location details bring together notes, stock value and weight, item counts and configured capacity information, while product and location barcodes help staff find the right view.
Functions in this topic
Browse branches, areas, bays and bins
Select a location or wider subtree to see the product quantities held within it.
Find a location by barcode
Scan a registered location code to select its place in the warehouse tree.
Find a product within a location
Use a registered product barcode or product-code filter to narrow the selected location's quantities.
Review occupancy, weight and value
Consult the selected location's item counts, stock weight, value, notes and configured limits.
Staff work with their assigned locations; stock valuation uses configured exchange rates.
InventoryMaintain individual unit details
Keep serials, expiry dates, notes and costs with the stock they describe.
- Edit one unit's particulars
- Apply particulars to several units
Maintain individual unit details
Keep serials, expiry dates, notes and costs with the stock they describe.
- Edit one unit's particulars
- Apply particulars to several units
Select one unit or several units and update their serial, notes, cost, currency or expiry details together. Shared values can be applied across the selection, with confirmation where mixed existing values would be cleared.
Functions in this topic
Edit one unit's particulars
Amend a selected unit's serial, notes, cost, currency or expiry information.
Apply particulars to several units
Set chosen details across a selection, with confirmation where mixed existing values would be cleared.
A currency edit changes the recorded currency; it does not convert the cost automatically.
InventoryStock checks and visual priorities
Use location colours to see where checking work is due.
- Identify overdue checking areas
- Record checks for selected units
- Record a product-quantity check
Stock checks and visual priorities
Use location colours to see where checking work is due.
- Identify overdue checking areas
- Record checks for selected units
- Record a product-quantity check
Configured warning and overdue colours show the average age of stock checks within a location. Staff can confirm checks for selected units or a selected product quantity, recording who checked the goods and when.
Functions in this topic
Identify overdue checking areas
Use enabled warning and overdue colours to see locations whose average check age needs attention.
Record checks for selected units
Confirm the units physically checked so their check date and staff identity are recorded.
Record a product-quantity check
Choose a supported quantity group and record checks against the selected existing units.
Checking records the selected existing units; it does not automatically reconcile missing goods or add surplus stock.
InventoryScan stock for checking and movement
Collect actual stock units with a scanner before acting on them.
- Capture stock with product or serial scans
- Review problematic scans
- Check the scanned units
- Move scanned units
Scan stock for checking and movement
Collect actual stock units with a scanner before acting on them.
- Capture stock with product or serial scans
- Review problematic scans
- Check the scanned units
- Move scanned units
Barcode Wizard collects registered product-barcode or serial matches at the working location, then lets staff check or transfer the captured units. Ambiguous, unknown, already scanned or differently located stock is separated into an issue tray for investigation while scanning continues.
Functions in this topic
Capture stock with product or serial scans
Build a selection of existing units at the working location using registered product barcodes or unit serials.
Review problematic scans
Keep ambiguous, unknown, repeated or differently located scans in a separate issue tray for investigation.
Check the scanned units
Submit the captured units as physically checked without automatically receiving unmatched goods.
Move scanned units
Choose or scan a destination and submit the captured units for a transfer that also records their check.
The wizard works with existing unit records and registered barcodes; unmatched scans do not receive or correct stock automatically.
InventoryMove units or product quantities
Transfer stock while keeping its individual identity and attributes.
- Transfer selected individual units
- Transfer a chosen product quantity
- Check the transfer outcome
Move units or product quantities
Transfer stock while keeping its individual identity and attributes.
- Transfer selected individual units
- Transfer a chosen product quantity
- Check the transfer outcome
Move selected units to another location, or choose quantities grouped by product and attributes such as serial, expiry and notes. Staff review the transfer selection and destination, and the result records moved units and any items needing attention.
Functions in this topic
Transfer selected individual units
Select a permitted destination and move the chosen units while retaining their identity and attributes.
Transfer a chosen product quantity
Review quantities grouped by product and unit attributes before choosing how many matching units to move.
Check the transfer outcome
Review which units moved and which could not proceed under the applicable position or destination checks.
Destination and unit-state checks apply; configured capacity limits can restrict a transfer.
InventorySet stocking targets by location
Define how much of each product a location should hold.
- Set a location's product target
- Set targets from selected stock
- Remove an unwanted target
Set stocking targets by location
Define how much of each product a location should hold.
- Set a location's product target
- Set targets from selected stock
- Remove an unwanted target
Maintain product targets for a selected location, including products whose current quantity is zero. Staff can set a target directly or use selected stock quantities as the starting point for a batch of targets.
Functions in this topic
Set a location's product target
Record how many units of a product the selected destination should hold, including products currently at zero stock.
Set targets from selected stock
Use the summed selected quantities as the starting targets for a confirmed batch update.
Remove an unwanted target
Set a target to zero to remove that product's target at the selected destination.
Targets belong to the selected destination; a zero target removes it.
InventoryTarget-based stock planning
Compare location targets with stock and expected supply.
- Produce a location stock plan
- Focus on products with no branch stock
Target-based stock planning
Compare location targets with stock and expected supply.
- Produce a location stock plan
- Focus on products with no branch stock
Generate a planning PDF showing current quantities, target quantities, branch stock and outstanding purchase quantities. A separate zero-stock view concentrates on target products with no branch stock.
Functions in this topic
Produce a location stock plan
Generate a PDF comparing target quantities with location stock, branch stock and outstanding purchases.
Focus on products with no branch stock
Generate the planning view limited to target products whose branch stock is zero.
These reports support planning; staff still place purchase orders and carry out stock movements.
InventoryPlan replenishment between locations
Identify stock that can fill another location's shortage.
- Plan stock coming into target locations
- Plan stock leaving surplus locations
- Limit planning to accessible locations
- Save illustrated replenishment reports
Plan replenishment between locations
Identify stock that can fill another location's shortage.
- Plan stock coming into target locations
- Plan stock leaving surplus locations
- Limit planning to accessible locations
- Save illustrated replenishment reports
Replenishment reports suggest source and destination quantities using stock above configured source targets, destination shortages and location relationships. Choose inward or outward views, including versions limited to the locations available to the staff member.
Functions in this topic
Plan stock coming into target locations
Generate suggestions for filling shortages from eligible surplus units above source targets.
Plan stock leaving surplus locations
Generate an outward summary of surplus, needy locations and suggested transfer quantities.
Limit planning to accessible locations
Use the staff-specific inward or outward report to concentrate on assigned location scope.
Save illustrated replenishment reports
Save the supported replenishment tables as PDFs with product images where available.
Reports make suggestions; generating a PDF does not transfer stock.
InventoryRemove and reinstate stock with reasons
Keep excluded stock separate from active inventory.
- Remove stock from active availability
- Find removed stock
- Reinstate stock to a chosen location
- Permanently remove selected Vault records
Remove and reinstate stock with reasons
Keep excluded stock separate from active inventory.
- Remove stock from active availability
- Find removed stock
- Reinstate stock to a chosen location
- Permanently remove selected Vault records
Move stock into the Vault with a recorded reason, retaining its unit details and last known location. Authorised staff can find those units, reinstate them to a selected warehouse destination with a reason, or permanently remove selected Vault records.
Functions in this topic
Remove stock from active availability
Move selected units or a supported quantity into the Vault with a recorded reason.
Find removed stock
Search Vault products and units using product code or barcode, removal reason, staff member or dates.
Reinstate stock to a chosen location
Restore eligible Vault units with their original identity and a recorded reinstatement reason.
Permanently remove selected Vault records
Authorised staff can confirm permanent removal of selected Vault entries with a reason.
Vault access and editing depend on permissions; reinstatement requires a valid destination and applicable capacity checks.
InventoryCreate and manage supplier purchase orders
Give the stock team one workspace for daily buying.
- Browse orders by supplier and branch
- Create a supplier purchase order
- Resume a saved purchase order
- Keep supplier and internal notes separate
- Maintain status and expected delivery
- Confirm the prepared order
- Discard unsaved recalled-order edits
- Delete an unwanted purchase order
Create and manage supplier purchase orders
Give the stock team one workspace for daily buying.
- Browse orders by supplier and branch
- Create a supplier purchase order
- Resume a saved purchase order
- Keep supplier and internal notes separate
- Maintain status and expected delivery
- Confirm the prepared order
- Discard unsaved recalled-order edits
- Delete an unwanted purchase order
Create supplier orders for a branch and currency, then save and recall their product lines, supplier-facing and internal notes. Track working status and an estimated delivery date, with a weekday estimate available from the supplier's recorded lead time.
Functions in this topic
Browse orders by supplier and branch
Review purchase-order status and dates and recall the order needed for further work.
Create a supplier purchase order
Start an order with its supplier, branch, currency and relevant account and address details.
Resume a saved purchase order
Recall the saved lines, notes, status, currency and delivery estimate to continue preparation.
Keep supplier and internal notes separate
Record supplier-facing order notes independently from the team's internal notes.
Maintain status and expected delivery
Set the working status and delivery estimate, using a recorded weekday lead-time estimate where available.
Confirm the prepared order
Save the order header and its new, changed or removed product lines.
Discard unsaved recalled-order edits
Cancel the current unsaved changes and release the recalled order's editing state.
Delete an unwanted purchase order
Confirm removal of the purchase order and its lines, ending later recall or receipt against that order.
Supplier orders are staff-managed; delivery estimates depend on supplied lead-time data and do not include a bank-holiday calendar.
InventoryPurchase quantities and supplier minimums
Build buying lines with useful supplier information alongside the product.
- Add products with supplier codes
- Use supplier minimum quantities
- Review carton information
Purchase quantities and supplier minimums
Build buying lines with useful supplier information alongside the product.
- Add products with supplier codes
- Use supplier minimum quantities
- Review carton information
Add products by SKU and see their image, title, supplier code, order quantity and individual cost. Supplier minimum quantities can raise a newly added positive quantity to the minimum, while carton quantities provide a useful ordering cue.
Functions in this topic
Add products with supplier codes
Add an individual product with its image, supplier product code, order quantity and cost.
Use supplier minimum quantities
A positive newly added quantity below the recorded minimum can be increased to that minimum.
Review carton information
Consult the recorded master-carton quantity while deciding the buying quantity.
This order-entry route handles individual products; carton information does not automatically round an order to full cartons.
InventoryBuy against outstanding customer demand
Take existing purchase orders and available stock into account before buying more.
- Compare demand with existing supply
- Add calculated shortages to an order
- Include available stock in the calculation
Buy against outstanding customer demand
Take existing purchase orders and available stock into account before buying more.
- Compare demand with existing supply
- Add calculated shortages to an order
- Include available stock in the calculation
The buying view brings together customer backorder demand, outstanding quantities on other supplier orders and available branch stock. Add selected shortages to the purchase order, choosing whether available stock should also reduce the buying requirement.
Functions in this topic
Compare demand with existing supply
See customer shortages alongside other outstanding purchase quantities and available branch stock.
Add calculated shortages to an order
Add positive unmet buying quantities after allowing for the current and other outstanding purchase orders.
Include available stock in the calculation
Choose whether current available stock should further reduce the quantity proposed for buying.
Only positive calculated shortages become new purchase lines; adding them does not itself allocate stock to customers.
InventoryBring Search planning into a purchase order
Turn copied planning results into supplier order lines.
- Add copied planning products
- Use copied planning quantities
Bring Search planning into a purchase order
Turn copied planning results into supplier order lines.
- Add copied planning products
- Use copied planning quantities
Copy product planning results from Search and use Inventory's Grab SKUs action to add the products to an order. Where present, the copied Short To Plan quantity supplies the proposed buying quantity.
Functions in this topic
Add copied planning products
Use Grab SKUs to bring the copied Search table's products into the working purchase order.
Use copied planning quantities
Use the recognised Short To Plan values and choose how supported zero or negative quantities are handled.
The copied table needs the expected headings and columns; staff choose how zero or negative planning quantities are handled.
InventoryReview supplier and receipt costs
Decide what a changed cost should update.
- Review cost discrepancies
- Choose which cost to retain
Review supplier and receipt costs
Decide what a changed cost should update.
- Review cost discrepancies
- Choose which cost to retain
When purchase-order or receipt costs differ from the supplier's recorded costs, staff can update the supplier record, restore its cost on the working lines, or keep the new transaction cost without changing the supplier. Currency conversion is used where the cost currencies differ.
Functions in this topic
Review cost discrepancies
Compare order or receipt costs with the supplier's recorded costs, using configured currency rates where needed.
Choose which cost to retain
Update the supplier cost, restore its recorded cost on the working lines, or retain the transaction cost without a supplier update.
Cost comparison and updates depend on configured exchange rates and the selected discrepancy decision.
InventorySupplier order sheets in PDF and Excel
Prepare a clear order document to send to a supplier.
- Save a supplier order as PDF
- Save a supplier order as Excel
Supplier order sheets in PDF and Excel
Prepare a clear order document to send to a supplier.
- Save a supplier order as PDF
- Save a supplier order as Excel
Generate a supplier order sheet with branch and supplier details, references, product and supplier codes, quantities, costs and notes. Save it as PDF or Excel and send the prepared file to the supplier through your usual correspondence.
Functions in this topic
Save a supplier order as PDF
Produce a supplier-facing order sheet containing references, products, quantities, costs and notes.
Save a supplier order as Excel
Produce a workbook version for staff to send through their usual supplier correspondence.
File generation is optional; staff send the file themselves, and Excel output requires Microsoft Excel.
InventoryReceive supplier orders or book stock directly
Record the goods arriving at the business.
- Receive against a purchase order
- Book goods without a purchase order
- Scan or enter arriving products
- Review partial or complete receipt progress
- Verify receipt details
- Create a record for each received unit
- Update received quantities and purchase status
Receive supplier orders or book stock directly
Record the goods arriving at the business.
- Receive against a purchase order
- Book goods without a purchase order
- Scan or enter arriving products
- Review partial or complete receipt progress
- Verify receipt details
- Create a record for each received unit
- Update received quantities and purchase status
Receive against a purchase order or start a receipt without one, then scan or enter products and amend quantities, costs and notes. Remaining purchase-order quantities can populate the booking list, with colour cues showing receipt progress and individual unit records created when stock is booked.
Functions in this topic
Receive against a purchase order
Choose a supplier order and use its remaining product quantities to prepare the booking list.
Book goods without a purchase order
Use Free Book In to prepare a receipt without selecting an existing supplier order.
Scan or enter arriving products
Add receipt products by product code or registered product barcode and amend the counted quantities.
Review partial or complete receipt progress
Compare ordered, previously delivered and currently prepared quantities using the receipt's colour cues.
Verify receipt details
Check the destination and prepared costs and quantities before booking the stock.
Create a record for each received unit
Book ordinary receipt units into the selected branch's holding location with their supplier and recorded particulars.
Update received quantities and purchase status
Record matched delivered quantities and choose the offered Part Received or Received order status.
Ordinary receipts go to the chosen branch's holding location; staff verify the prepared receipt before posting it.
InventoryRecord serials and expiry during receipt
Capture useful unit information as goods arrive.
- Record receipt serials and notes
- Use a shelf-life expiry default
- Choose a specific expiry date
Record serials and expiry during receipt
Capture useful unit information as goods arrive.
- Record receipt serials and notes
- Use a shelf-life expiry default
- Choose a specific expiry date
Enter serial numbers and notes while preparing a receipt, and set expiry dates with a calendar. A recorded product shelf life can supply an initial expiry date for staff to review.
Functions in this topic
Record receipt serials and notes
Enter the serial and notes carried onto the booked units from a receipt row.
Use a shelf-life expiry default
Let a recorded whole-month shelf life supply an initial expiry date for a new receipt row.
Choose a specific expiry date
Use the receipt calendar to set or change the expiry recorded for the goods.
Serial entry does not enforce global uniqueness; a quantity row can book several units with the same entered serial.
InventoryAllocate newly received stock to backorders
Connect incoming goods with waiting customer demand.
- Allocate newly booked goods to waiting orders
Allocate newly received stock to backorders
Connect incoming goods with waiting customer demand.
- Allocate newly booked goods to waiting orders
Receipt rows offer Auto Allocate for the units being booked. When enabled, newly received units can be assigned to matching outstanding backorders in oldest-order-date sequence, updating the remaining shortage.
Functions in this topic
Allocate newly booked goods to waiting orders
Enable the receipt row's Auto Allocate choice to offer its new units to matching oldest outstanding demand.
Allocation applies to the newly booked units; this receipt lookup is not restricted to customer demand in the receiving branch.
InventoryBook stock from prepared spreadsheets
Use stock sheets for larger receiving tasks.
- Create a standard receipt template
- Create an extended receipt template
- Import a standard stock sheet
- Import an extended stock sheet
Book stock from prepared spreadsheets
Use stock sheets for larger receiving tasks.
- Create a standard receipt template
- Create an extended receipt template
- Import a standard stock sheet
- Import an extended stock sheet
Create a standard booking-in workbook or an extended version with supplier and currency fields and reference sheets. Import prepared rows to book stock into their recorded locations.
Functions in this topic
Create a standard receipt template
Generate a booking-in workbook with product, location, quantity, cost, serial, expiry and notes columns.
Create an extended receipt template
Generate a workbook with per-row supplier and currency fields and supporting reference sheets.
Import a standard stock sheet
Validate the required standard-sheet data before posting its prepared stock to the recorded locations.
Import an extended stock sheet
Process supported per-row supplier and currency receipts with row outcomes reported for review.
Microsoft Excel is required; the standard sheet is validated before posting, while an extended sheet can process valid rows before later row errors.
InventoryExport and update unit-specific stock data
Work with a stock unit's recorded details in Excel.
- Export the selected location's units
- Import supported unit corrections
Export and update unit-specific stock data
Work with a stock unit's recorded details in Excel.
- Export the selected location's units
- Import supported unit corrections
Export units within a selected location subtree with their identity, product, cost, serial, expiry, notes and location context. Import unit-specific changes to serial, cost, currency, expiry and notes by unit identity.
Functions in this topic
Export the selected location's units
Create a workbook of individual-unit identities and their product, location and recorded particulars.
Import supported unit corrections
Update supported serial, cost, currency, expiry and notes fields by the unit identity in the workbook.
Microsoft Excel is required; this correction import does not apply location moves or order allocations from spreadsheet columns.
InventoryApportion additional stock costs
Distribute an additional movement cost across the goods it concerns.
- Distribute a cost by recorded unit value
- Distribute a cost by product volume
Apportion additional stock costs
Distribute an additional movement cost across the goods it concerns.
- Distribute a cost by recorded unit value
- Distribute a cost by product volume
Completed receipt or transfer work can expose an Adjust Costs action. Apportion an additional total across its referenced active units by their recorded costs or product volumes, with rounding handled in the distribution.
Functions in this topic
Distribute a cost by recorded unit value
Apportion an additional total across referenced active units in proportion to their existing costs.
Distribute a cost by product volume
Use available product volumes as the weighting for the additional movement cost.
Weighting values and currency rates must be available; the adjustment applies to the active units referenced by that operation.
Sales / EPOS+Allocate actual stock to sales
Connect the order with the units that will fulfil it.
- Allocate available branch stock automatically
- Allocate a bundle's component goods
- Inspect stock by location and serial
- Choose particular units manually
- Release eligible reservations
Allocate actual stock to sales
Connect the order with the units that will fulfil it.
- Allocate available branch stock automatically
- Allocate a bundle's component goods
- Inspect stock by location and serial
- Choose particular units manually
- Release eligible reservations
Sales can allocate eligible stock automatically using branch locations and picking priorities, or let staff choose individual units by location and serial details. Kits expand into component demand, with allocation views showing unit locations, notes and expiry information.
Functions in this topic
Allocate available branch stock automatically
Assign eligible units using permitted selling locations, picking priorities and unit ordering.
Allocate a bundle's component goods
Expand the sold master product into the physical component quantities required to fulfil it.
Inspect stock by location and serial
Review allocation details and available stock context when investigating a requirement.
Choose particular units manually
Reserve eligible units using the allocation manager's location and serial filters.
Release eligible reservations
Unallocate eligible stock, with unpacking and progressed-unit checks where required.
Allocation is subject to stock and fulfilment state; staff still judge physical suitability, including expiry.
InventoryEdit location limits and notes
Maintain the recorded capacity and guidance for a storage location.
Edit location limits and notes
Maintain the recorded capacity and guidance for a storage location.
Authorised staff can amend a location's maximum weight, maximum value and notes from Inventory. Configured limits can then be used by eligible stock-transfer and reinstatement paths.
Location Management editing permission is required; the settings describe configured checks rather than certifying the physical safety of a location or parcel.
SearchReview products with no recent sales
Find stock that has not been selling.
Review products with no recent sales
Find stock that has not been selling.
Ordinary product history can filter to products with no recorded sales in the preceding twelve months, or concentrate on those that have sold. Combine this with sellable-stock filters, last-sale and oldest-stock information, then sort the results to review the products that need attention.
Main history access depends on Business Management permission. This reviews recorded sales and active-stock booking dates; it does not write off stock or recommend a selling price.
Marketplace AutomationReserve stock while order details are pending
Protect eligible stock provisionally while a marketplace order awaits the information needed for fulfilment.
Reserve stock while order details are pending
Protect eligible stock provisionally while a marketplace order awaits the information needed for fulfilment.
For supported pending marketplace orders or processed orders with a completely withheld delivery address, expand the physical requirements and reserve available stock within the authorised branch and location pool. Supported address retrieval is retried during a limited recovery window; unresolved orders can receive an unknown-route plan for later operational attention without inventing an address.
Reservations can be partial when stock is short and are distinct from sold-stock allocation or a dispatch plan. This handling does not fill in partial addresses or guarantee that every imported order is protected; unresolved routing and later release need appropriate operational handling.
Selling and accounts
40SearchFind sales orders and documents
Locate sales using customer, product, order or document information.
Find sales orders and documents
Locate sales using customer, product, order or document information.
Combine an order number, consignment reference or whole invoice number with product codes, buyer details, shipping address, customer and date criteria. Further filters distinguish statuses, sources and individual till operators or sales-channel groups.
These searches locate recorded orders for enquiry. The Search view does not edit fulfilment or open a carrier-tracking service.
SearchSales order context and line details
See the information needed to answer an order enquiry.
- Find orders by document date
- Find orders by item value
- Inspect individual order lines
Sales order context and line details
See the information needed to answer an order enquiry.
- Find orders by document date
- Find orders by item value
- Inspect individual order lines
Results bring together quantities, product codes, item value and currency, source, status, documents, external order and payment references, shipping service, destination, branch and hold information. Open a side panel for the order's individual lines, and optionally filter by item value or the date of an invoice or credit note.
Functions in this topic
Find orders by document date
Add a minimum invoice or credit-note date to the current order enquiry criteria.
Find orders by item value
Narrow the enquiry to an inclusive item-value range while retaining the order's recorded currency.
Inspect individual order lines
Open an order panel showing each product, quantity and calculated line amount.
The displayed item total is calculated from the order lines and shown in its stored currency. Reference fields provide context; the side panel remains a read-only lookup.
SearchFind customers and account details
Locate customer accounts from the information available to staff.
- Find customer identities and tax references
- Find customer groups and notes
- Maintain customer notes and groups
Find customers and account details
Locate customer accounts from the information available to staff.
- Find customer identities and tax references
- Find customer groups and notes
- Maintain customer notes and groups
Combine customer identity, company or username, billing address, email, country, group, notes, assigned price tier and credit-limit criteria. Expand the result columns when contact, VAT or EORI information is needed.
Functions in this topic
Find customer identities and tax references
Search customer identity across billing name, company, external username, VAT number and EORI.
Find customer groups and notes
Combine group, note and email criteria when locating the relevant accounts.
Maintain customer notes and groups
Administrators and selected customer users can use the limited edit mode to maintain these two customer fields.
Normal customer enquiry is read-only. Notes and Group editing is a limited administrative capability intended for administrators and selected customer users.
SearchCustomer order history
See a customer's previous orders without leaving the enquiry.
Customer order history
See a customer's previous orders without leaving the enquiry.
Open a customer side panel showing internal and external order references, quantities, product codes, item totals, sources and dates. Orders appear newest first so staff can begin with the customer's recent activity.
This is order history, rather than an invoice-balance statement or an order editor.
SearchCustomer receivables by currency
See how much is owed and which customer accounts carry it.
- Focus on debit or credit balances
- Total the selected accounts
Customer receivables by currency
See how much is owed and which customer accounts carry it.
- Focus on debit or credit balances
- Total the selected accounts
The finance view shows invoiced and credit-note totals, recorded payments and calculated balances for a selected currency. Focus on positive or negative balances and review totals across the filtered customer results.
Functions in this topic
Focus on debit or credit balances
Filter the selected-currency finance view to customers with positive or negative balances.
Total the selected accounts
Review invoiced, received, balance and ageing totals for the customers returned by the finance filters.
Finance controls depend on Finance Management access. Currency is selected, rather than converted, and totals describe the customers returned by the current filters.
SearchAged balances and unallocated payments
Review the age of account amounts and payments awaiting allocation.
- Review aged account amounts
- Review unallocated payments
- Review a past financial position
Aged balances and unallocated payments
Review the age of account amounts and payments awaiting allocation.
- Review aged account amounts
- Review unallocated payments
- Review a past financial position
View account amounts in 0–30, 31–60, 61–90 and 91-plus-day buckets, alongside unallocated payments. An As at date lets staff review invoice, payment and allocation calculations at a chosen past date.
Functions in this topic
Review aged account amounts
See account amounts in the recorded invoice-date age buckets.
Review unallocated payments
See payment amounts not yet assigned through document allocations.
Review a past financial position
Set an As at date to restrict invoice, payment and allocation calculations to the chosen past date.
Age is based on recorded invoice dates and allocations, rather than a credit-terms due-date calculation. This is finance visibility; the Search view does not allocate payments.
SearchCustomer price checking
Let customers scan items to see their prices.
Customer price checking
Let customers scan items to see their prices.
A dedicated full-screen station accepts product barcodes or staff-printed product-code labels and displays the selected branch's stored retail price and currency. Tax-inclusive or tax-exclusive presentation follows the configured price tier, helping reduce repeated item price-marking work.
Kiosk is included for Search customers and requires compatible scanner input and branch pricing setup. It is a price-checking station, without a checkout or payment function.
SearchKiosk operating hours
Give each price station its own weekly operating pattern.
Kiosk operating hours
Give each price station its own weekly operating pattern.
Configure enabled days and opening and closing times, including overnight periods. On suitable machines the station can hibernate and request a scheduled wake, with screen-off operation available through the supported alternative setup.
Power behaviour depends on Windows, firmware and machine settings. Scheduling resumes an existing kiosk session; it does not start the application after shutdown or a loss of power.
Core Data ManagerRetail, trade and channel price tiers
Maintain prices for different customers, branches and channels.
- Maintain branch and channel price tiers
- Configure price-tier tax inclusion
Retail, trade and channel price tiers
Maintain prices for different customers, branches and channels.
- Maintain branch and channel price tiers
- Configure price-tier tax inclusion
Store enabled product price tiers, including configured branch, marketplace and trade-customer prices. Each tier can be tax-inclusive, tax-exclusive or disabled, supporting simultaneous retail and trade arrangements across the configured countries and currencies.
Functions in this topic
Maintain branch and channel price tiers
Edit accessible enabled product price tiers for the configured branches and marketplaces.
Configure price-tier tax inclusion
Set a tier to include tax, exclude tax or be disabled.
Available tiers depend on the installation and branch access. Stored channel prices are configuration; remote listings update through downstream processing.
Core Data ManagerTax and dated exchange settings
Maintain shared tax and currency rules for business workflows.
- Configure tax by country or postcode
- Maintain dated currency rates
Tax and dated exchange settings
Maintain shared tax and currency rules for business workflows.
- Configure tax by country or postcode
- Maintain dated currency rates
Configure country or postcode tax records, rates and whether shipping is taxable. Maintain currency-pair exchange rates over selected date ranges so consuming workflows can use the relevant dated rate.
Functions in this topic
Configure tax by country or postcode
Maintain tax records and whether shipping is taxable for the configured country or postcode rules.
Maintain dated currency rates
Set currency-pair rates over chosen start and end dates for consuming calculations.
Rates are maintained by the business, rather than fetched live. Complete rate coverage matters: some calculations fall back to 1:1 when a rate is missing, while invoice issue checks for a valid applicable rate.
Core Data ManagerPayment methods and document messages
Configure shared payment options and business messages.
- Configure payment methods
- Maintain business document messages
Payment methods and document messages
Configure shared payment options and business messages.
- Configure payment methods
- Maintain business document messages
Maintain supported tender-type settings and shared business data. Invoice, proforma and balance-sheet messages are available in the business-data overview for central editing.
Functions in this topic
Configure payment methods
Maintain the installed tender-type settings used by payment workflows.
Maintain business document messages
Edit the shared invoice, proforma and balance-sheet messages.
Additional business and tender fields depend on the installed configuration. These settings do not by themselves process a payment.
Sales / EPOS+Till and trade order entry
Handle an immediate shop sale or build a larger customer order.
- Start a cash or named-customer order
- Add products by scan or code
- Add quantity to an existing line
- Create another line for the same product
- See proof-of-age product cues
Till and trade order entry
Handle an immediate shop sale or build a larger customer order.
- Start a cash or named-customer order
- Add products by scan or code
- Add quantity to an existing line
- Create another line for the same product
- See proof-of-age product cues
Start an order for a cash customer or a named customer and add products by SKU, registered barcode or eligible serial number. Repeated scans can increase an editable line, while a separate line allows the same product to carry a different quantity or price. Products configured for proof-of-age handling show a visible cue for staff.
Functions in this topic
Start a cash or named-customer order
Begin an attended sale with the cash-customer default or attach a customer for the developing order.
Add products by scan or code
Enter a product code, registered barcode or eligible serial number to add the identified product.
Add quantity to an existing line
A matching product scan can add another unit to an editable line.
Create another line for the same product
Use a separate line when the same product needs its own quantity or negotiated price.
See proof-of-age product cues
Flagged products show a visible reminder for staff to perform the applicable customer check.
Staff work in their authorised selling branch and carry out the customer and product checks; scanning does not create unknown catalogue products automatically.
Sales / EPOS+Price tiers and customer defaults
Use the right pricing basis for the sale and customer.
- Select the order's price tier
- Apply customer pricing defaults
Price tiers and customer defaults
Use the right pricing basis for the sale and customer.
- Select the order's price tier
- Apply customer pricing defaults
Select an enabled order price tier to reprice eligible editable product lines. Attaching a customer can offer that customer's preferred tier and currency, with the chosen order tier retained when work is saved and recalled.
Functions in this topic
Select the order's price tier
Change to an enabled configured tier to reprice eligible editable product lines.
Apply customer pricing defaults
Choose whether to use the attached customer's differing price tier or currency.
Configured tiers determine whether prices include or exclude tax; completed lines and special adjustment lines have separate rules.
Sales / EPOS+Editable selling prices and adjustments
Support negotiated prices and discretionary charges.
- Amend a line's title, quantity and price
- Reduce quantity with stock-state checks
- Add a discretionary adjustment
Editable selling prices and adjustments
Support negotiated prices and discretionary charges.
- Amend a line's title, quantity and price
- Reduce quantity with stock-state checks
- Add a discretionary adjustment
Staff can change editable line titles, quantities and prices, with net, tax and total amounts recalculated. General Adjustment lines support additional charges or price adjustments within the order.
Functions in this topic
Amend a line's title, quantity and price
Update editable selling lines with recalculated net, tax and total values.
Reduce quantity with stock-state checks
Reducing a packed quantity can require confirmed unpacking before the order and allocations change.
Add a discretionary adjustment
Use an editable General Adjustment line for an appropriate charge or price adjustment.
Completed lines use refund handling rather than direct editing; reducing packed quantities can require unpacking first.
Sales / EPOS+Ad hoc goods and services
Include a sale that needs an additional goods or service line.
- Add an ad hoc goods item
- Add an ad hoc service
- Calculate an ad hoc selling amount
Ad hoc goods and services
Include a sale that needs an additional goods or service line.
- Add an ad hoc goods item
- Add an ad hoc service
- Calculate an ad hoc selling amount
Create an eligible ad hoc goods or service item, or use an existing individual product through the entry form. Cost, currency, markup and tax fields help staff calculate the proposed selling amount before adding it.
Functions in this topic
Add an ad hoc goods item
Use the permitted ad hoc entry route to create goods for the sale at the configured branch location.
Add an ad hoc service
Add a supported service line without requiring physical stock allocation.
Calculate an ad hoc selling amount
Review cost, currency, markup and tax before adding the proposed net and total price.
Goods entry depends on the configured stock location and user permission; central product maintenance remains in the catalogue workspace.
Sales / EPOS+Configured product and delivery tax
Calculate order tax from the business's configured selling rules.
- Use the configured destination tax rules
- Apply product or postcode exceptions
- Edit from net or total price
Configured product and delivery tax
Calculate order tax from the business's configured selling rules.
- Use the configured destination tax rules
- Apply product or postcode exceptions
- Edit from net or total price
Tax calculation uses branch and delivery country information, registration settings and product exceptions. Supported postcode overrides and net or gross price editing feed the recalculated tax and complementary selling price.
Functions in this topic
Use the configured destination tax rules
Calculate line tax using branch, destination, registration and recorded country rules.
Apply product or postcode exceptions
Use supported product-country exceptions and the longest matching postcode override in the tax calculation.
Edit from net or total price
Recalculate the complementary selling amount and tax when an editable net or total price changes.
Results depend on the business's configured country, product and postcode rules; confirmed orders retain their applicable tax-country restrictions.
Sales / EPOS+Selling currencies and invoice exchange rates
Handle sales in configured currencies.
- Choose a selling currency
- Retain the invoice's dated exchange rate
Selling currencies and invoice exchange rates
Handle sales in configured currencies.
- Choose a selling currency
- Retain the invoice's dated exchange rate
Select an order currency and see its symbol and exchange-rate cues as eligible prices are recalculated. Issued invoices and credit notes retain their resolved headquarters-currency exchange rate for the issue date.
Functions in this topic
Choose a selling currency
Select a configured order currency and see the associated symbol and exchange-rate cues.
Retain the invoice's dated exchange rate
Store the resolved headquarters-currency rate for the invoice or credit note's issue date.
Invoice issue requires valid applicable rate data; currency changes are restricted while a nonzero editable payment is entered.
Sales / EPOS+Backorders and expected supply
Keep a customer requirement visible when stock is short.
- Record an unmet requirement
- Inspect expected supply
Backorders and expected supply
Keep a customer requirement visible when stock is short.
- Record an unmet requirement
- Inspect expected supply
Record remaining unmet quantities as backorders and inspect the related demand and expected supply-order details. Staff can see recorded supply dates while discussing or progressing the customer order.
Functions in this topic
Record an unmet requirement
Set remaining eligible physical demand as a backorder instead of inventing available stock.
Inspect expected supply
View stored supply-order quantities and dates alongside the customer demand.
Confirming backorders requires a named customer and acknowledgment; recorded supply information is not a promised arrival date.
Sales / EPOS+Customer records and commercial defaults
Keep useful customer details with their sales.
- Create or amend a customer account
- Find and attach an existing customer
- Replace or remove an eligible order customer
Customer records and commercial defaults
Keep useful customer details with their sales.
- Create or amend a customer account
- Find and attach an existing customer
- Replace or remove an eligible order customer
Create and maintain customer or company details, billing information, contacts, VAT and EORI references, notes and customer groups. Store price tier, currency, credit limit and external-reference preferences, then attach an eligible customer to an order.
Functions in this topic
Create or amend a customer account
Maintain the customer's identity, billing, contact and commercial defaults through the supported customer editors.
Find and attach an existing customer
Use the customer picker or suggestions to link the customer to an eligible order.
Replace or remove an eligible order customer
Change the attached customer where the order, delivery, payment and fixed tax-country rules allow.
Customer changes are checked against order state and confirmed tax-country requirements; externally sourced orders have additional restrictions.
Sales / EPOS+Reusable customer delivery addresses
Reuse delivery details instead of entering them for each order.
- Maintain reusable addresses
- Apply delivery details to a consignment
- Set the customer's default delivery address
- Import or export customer addresses
Reusable customer delivery addresses
Reuse delivery details instead of entering them for each order.
- Maintain reusable addresses
- Apply delivery details to a consignment
- Set the customer's default delivery address
- Import or export customer addresses
Maintain a searchable customer address book, copy or select an address for a consignment, and set a customer-specific default. Address-book rows can also be imported or exported through Excel.
Functions in this topic
Maintain reusable addresses
Search, add, copy, edit or delete the customer's eligible stored address-book rows.
Apply delivery details to a consignment
Select or amend the supported delivery and contact information for the shipment grouping.
Set the customer's default delivery address
Choose a stored default for subsequent eligible customer attachment.
Import or export customer addresses
Use Excel to move supported address-book rows into or out of the selected customer's address book.
Applying addresses still follows confirmed-order and shared-consignment checks; spreadsheet routes require Microsoft Excel.
Sales / EPOS+Delivery services and charges by consignment
Give each shipment its delivery details and commercial charge.
- Choose a configured delivery service
- Record an external delivery arrangement
- Set the delivery charge and dispatch-by value
- Review multiple consignments
- Record the order's Incoterm
Delivery services and charges by consignment
Give each shipment its delivery details and commercial charge.
- Choose a configured delivery service
- Record an external delivery arrangement
- Set the delivery charge and dispatch-by value
- Review multiple consignments
- Record the order's Incoterm
Choose from configured courier services or record an external-courier route for the selected consignment. Set the delivery charge and dispatch-by value, view service cost and delivery-time information, and record the order's Incoterm.
Functions in this topic
Choose a configured delivery service
Review service information and select an eligible configured route for the consignment.
Record an external delivery arrangement
Select External Courier where shipment is arranged outside the integrated carrier route.
Set the delivery charge and dispatch-by value
Save the consignment's charge and configured shipping-tax calculation with its dispatch timing.
Review multiple consignments
Cycle the order's shipment groupings to inspect their addresses, service and work states.
Record the order's Incoterm
Save the selected trade term and see the cue for a delivery or collection mismatch.
A delivery address and appropriate configuration are required; External Courier records the route without implying an integrated carrier booking.
Sales / EPOS+Quotes, saved baskets and developing trade orders
Save an unfinished sale and return to it later.
- Save a customer basket or unfinished trade order
- Prepare a pro-forma
- Review older layaway reminders
Quotes, saved baskets and developing trade orders
Save an unfinished sale and return to it later.
- Save a customer basket or unfinished trade order
- Prepare a pro-forma
- Review older layaway reminders
Lay Away preserves an order's working details, notes, chosen pricing and applicable stock reservations. Use it for a returning shop customer, a quote or a trade order still being assembled, with a pro-forma available and reminders for older work.
Functions in this topic
Save a customer basket or unfinished trade order
Lay away the order to retain its work, chosen pricing and applicable reserved stock.
Prepare a pro-forma
Generate a pro-forma document for the order without issuing a completed sale or tax invoice.
Review older layaway reminders
Open the login reminder list for qualifying work and return to an unfinished order.
Layaway is separate from a completed sale or an On Hold instruction; a pro-forma is not a tax invoice.
Sales / EPOS+Controlled order editing, cancellation and holds
Keep unfinished work editable while protecting progressed fulfilment.
- Reopen eligible work for editing
- Review another user's order ownership
- Respect active Packing work
- Put an order on hold
- Cancel an unfinished unconfirmed sale
Controlled order editing, cancellation and holds
Keep unfinished work editable while protecting progressed fulfilment.
- Reopen eligible work for editing
- Review another user's order ownership
- Respect active Packing work
- Put an order on hold
- Cancel an unfinished unconfirmed sale
Reopen eligible orders, cancel eligible unconfirmed work to release its reservations, or place an existing order On Hold. Staff receive prompts where another user owns the work or Packing is actively using a related consignment.
Functions in this topic
Reopen eligible work for editing
Recall permitted laid-away, processed or in-progress orders subject to branch and current-work checks.
Review another user's order ownership
Receive the appropriate warnings and permission checks before deliberately taking over open work.
Respect active Packing work
Sales checks related packing locks before opening an order for editing.
Put an order on hold
Set or remove the order hold used by guarded packing, shipping and immediate-handover actions.
Cancel an unfinished unconfirmed sale
Confirm cancellation of eligible draft work and release its reservations.
Confirmed orders cannot be cancelled as drafts; order and shared-parcel holds restrict guarded packing and shipping actions.
Sales / EPOS+Complete a sale and hand over collection goods
Join the sale's stock, payment and invoice records.
- Finalise the current sale
- Complete shop or collection handover
Complete a sale and hand over collection goods
Join the sale's stock, payment and invoice records.
- Finalise the current sale
- Complete shop or collection handover
Confirmation finalises eligible lines and payments, allocates payment amounts and issues the invoice or credit note. Eligible shop or collection consignments complete their stock handover as part of the attended sale.
Functions in this topic
Finalise the current sale
Confirm eligible lines and payments, allocate payment amounts and issue the invoice or credit note.
Complete shop or collection handover
Finish the stock handover for eligible no-delivery or Click and Collect consignments.
Confirmation checks pricing, references, payment eligibility and stock or backorder requirements; document printing happens separately afterwards.
Sales / EPOS+Refunds with an explicit stock outcome
Handle the money and the returned goods together.
- Refund remaining confirmed quantities
- Choose returned-stock outcomes
- Refund outstanding or external requirements
- Apply the confirmed stock outcomes
Refunds with an explicit stock outcome
Handle the money and the returned goods together.
- Refund remaining confirmed quantities
- Choose returned-stock outcomes
- Refund outstanding or external requirements
- Apply the confirmed stock outcomes
Refund remaining eligible quantities on confirmed goods or service lines, including relevant kit components and outstanding demand. Choose the appropriate outcome for actual units, such as resale, testing, Vault or destruction, with the resulting stock movements recorded on confirmation.
Functions in this topic
Refund remaining confirmed quantities
Prepare reversing lines for eligible quantities still refundable on the original sale.
Choose returned-stock outcomes
Specify appropriate resale, testing, Vault, destruction or location outcomes for the actual unit components.
Refund outstanding or external requirements
Reverse supported backordered, unallocated or externally fulfilled demand without adding fictional returned goods.
Apply the confirmed stock outcomes
Confirmation records the corresponding return or removal movements for the affected units.
Already-refunded quantities are excluded; packed goods need the appropriate unpacking step and every refunded component must be accounted for.
Sales / EPOS+Split tender and cash change
Record how an attended sale is paid.
- Split the sale across payment methods
- Calculate cash change or shortfall
- Review current order payment totals
Split tender and cash change
Record how an attended sale is paid.
- Split the sale across payment methods
- Calculate cash change or shortfall
- Review current order payment totals
Use cash, card or other configured tender rows and edit amounts to split the payment across methods. The cash completion dialog shows change or a shortfall, while the payment panel keeps net, tax, total and paid amounts visible.
Functions in this topic
Split the sale across payment methods
Use several configured cash, card or other tender rows with editable amounts.
Calculate cash change or shortfall
Enter the cash received and review the amount returned or still needed before completion.
Review current order payment totals
See net, tax, gross, already paid, paid today and remaining credit amounts as the order changes.
Staff confirm tender outcomes; this records payments without claiming integrated card-terminal authorisation.
Sales / EPOS+Customer credit limits
Support eligible customer purchases on account.
- Check the customer's credit position
Customer credit limits
Support eligible customer purchases on account.
- Check the customer's credit position
Store a customer's credit limit and compare the proposed outstanding amount with their existing balance during sale confirmation. Visual cues identify over-limit positions so staff can review the account before proceeding.
Functions in this topic
Check the customer's credit position
Compare proposed new credit with the existing account balance and configured credit limit.
Credit eligibility follows the configured customer limit and the sale's payment rules.
Sales / EPOS+Payments without a new sale
Take a payment against money already owed.
- Take payment against an existing order
- Take an independent account payment or refund
- Retain excess as unallocated credit
- Correct an eligible recorded payment
Payments without a new sale
Take a payment against money already owed.
- Take payment against an existing order
- Take an independent account payment or refund
- Retain excess as unallocated credit
- Correct an eligible recorded payment
Record a payment against an already confirmed order or enter a standalone customer account payment or refund. Retain its currency, tender and collector, and leave excess payment visible as unallocated customer credit where appropriate. Authorised finance users can correct eligible unreconciled payments, with offsetting records available where retained reconciliation prevents deletion.
Functions in this topic
Take payment against an existing order
Record and allocate a new payment to eligible outstanding invoices without issuing another sale.
Take an independent account payment or refund
Record customer payment details and chosen invoice allocations without entering a new sales order.
Retain excess as unallocated credit
Leave an excess payment visible on the account rather than allocating more than an invoice's balance.
Correct an eligible recorded payment
Authorised finance handling can delete eligible unreconciled payments or use a supported offset where reconciliation must remain.
Payment-only work does not issue another sale invoice; available invoice allocation depends on the payment currency.
Sales / EPOS+Allocate payments across invoices and credit notes
Show which customer documents a payment settles.
- Assign amounts across invoices and credit notes
- Review an automatic allocation proposal
- Remove an eligible invoice allocation
- Review the remaining unallocated amount
Allocate payments across invoices and credit notes
Show which customer documents a payment settles.
- Assign amounts across invoices and credit notes
- Review an automatic allocation proposal
- Remove an eligible invoice allocation
- Review the remaining unallocated amount
Review and assign amounts across eligible invoices and credit notes, or use an automatic allocation proposal as a starting point. The view shows outstanding balances, remaining allocation and excess credit; eligible allocations can be removed with the underlying transaction retained.
Functions in this topic
Assign amounts across invoices and credit notes
Select eligible documents and amounts within the payment currency and remaining-balance rules.
Review an automatic allocation proposal
Rebuild the editable proposal from outstanding invoice and credit information while preserving reconciled allocations.
Remove an eligible invoice allocation
Unallocate an eligible existing payment amount while retaining its underlying transaction.
Review the remaining unallocated amount
See outstanding invoices, credit on account and the amount still available for allocation.
Currency, remaining balances, signs and reconciled allocations constrain what can be changed.
Sales / EPOS+Bank-account reconciliation groups
Match bank-account work with the sales and payments recorded in MS.
- Create and name reconciliation groups
- Reconcile selected records
- Remove eligible group members
- Lock a completed group
- Delete an empty unlocked group
- Inspect the grouped finance rows
Bank-account reconciliation groups
Match bank-account work with the sales and payments recorded in MS.
- Create and name reconciliation groups
- Reconcile selected records
- Remove eligible group members
- Lock a completed group
- Delete an empty unlocked group
- Inspect the grouped finance rows
Create named reconciliation groups with notes and add selected invoices, payments and their eligible allocations. Review the group's finance rows, remove eligible members while it remains unlocked, or lock a completed nonempty group.
Functions in this topic
Create and name reconciliation groups
Give a group a unique name and notes for the records being reconciled.
Reconcile selected records
Assign eligible selected invoices, payments and their corresponding allocations to the group.
Remove eligible group members
Unreconcile supported members while the group remains unlocked.
Lock a completed group
Permanently close a nonempty reconciliation to further changes through this interface.
Delete an empty unlocked group
Remove an unwanted reconciliation only after its membership and lock checks allow it.
Inspect the grouped finance rows
Load the group's invoice and payment records in Accounts Manager for review.
A locked group cannot be changed or unlocked through this interface; only unlocked empty groups can be deleted.
Sales / EPOS+Invoice, payment and takings reports
Examine financial activity by branch, channel and currency.
- Filter invoices and payments separately
- Inspect invoice-to-payment relationships
- Review currency and tender takings
- Export the financial report
- Save the tender takings PDF
- Balance selected amounts on account
Invoice, payment and takings reports
Examine financial activity by branch, channel and currency.
- Filter invoices and payments separately
- Inspect invoice-to-payment relationships
- Review currency and tender takings
- Export the financial report
- Save the tender takings PDF
- Balance selected amounts on account
Filter invoices and payments by dates, sales source, currency, payment and allocation status, reconciliation and domestic or export activity. Split views show their relationships, while currency and tender summaries, CSV exports and a takings PDF support review. Selected report records can also be used to preview and approve account-balancing entries.
Functions in this topic
Filter invoices and payments separately
Apply supported date, branch, channel, currency and financial-state filters to each report side.
Inspect invoice-to-payment relationships
Use split views to see each invoice's payments or each payment's invoice allocations.
Review currency and tender takings
Summarise the selected collections by currency, tender and supported branch or collector details.
Export the financial report
Save the loaded invoice, payment and takings extracts as CSV files.
Save the tender takings PDF
Generate the supported tender summary document from loaded report data.
Balance selected amounts on account
Preview and approve supported account-balance entries for selected report payments and invoices.
Finance access is permission-dependent; totals follow the selected recorded activity and retain currency distinctions.
Sales / EPOS+Customer balance statements
Prepare a clear account statement for a customer.
- Create an outstanding-balance statement
- Save relevant invoice copies with the statement
Customer balance statements
Prepare a clear account statement for a customer.
- Create an outstanding-balance statement
- Save relevant invoice copies with the statement
Create a statement for current outstanding balances or a chosen date range. Download the relevant stored invoice copies alongside it when useful for the customer or accounts team.
Functions in this topic
Create an outstanding-balance statement
Produce the customer's current statement or choose a statement date range.
Save relevant invoice copies with the statement
Download available associated invoices alongside the customer statement.
Statement dates control the included records; availability of invoice copies depends on stored documents.
Marketplace AutomationImport website Click and Collect orders
Preserve the customer's chosen branch for collection fulfilment.
- Retain the chosen collection branch
- Return collection-progress states
Import website Click and Collect orders
Preserve the customer's chosen branch for collection fulfilment.
- Retain the chosen collection branch
- Return collection-progress states
Create a local collection order using the website's selected branch, product requirements and group components. Later processes send supported picked and completion states back to the connected website.
Functions in this topic
Retain the chosen collection branch
Create the collection workflow at the website-selected branch and expand configured group components.
Return collection-progress states
Send supported picked and completion states based on the recorded packing and payment-allocation evidence.
Collection orders start in a laid-away workflow rather than the normal processed delivery route. The completion status uses recorded payment-allocation evidence rather than proving a fully paid balance.
Marketplace AutomationProcess supported imported order changes
Keep eligible order records aligned with incoming quantity and cancellation information.
- Process item changes
- Record supported credits
Process supported imported order changes
Keep eligible order records aligned with incoming quantity and cancellation information.
- Process item changes
- Record supported credits
Update matching item quantities, add or reduce lines and record supported refund or cancellation effects. Where the existing financial records permit, create linked credit or payment entries and release eligible reservations or update the order's operational records.
Functions in this topic
Process item changes
Update matching quantities and record supported added or removed lines.
Record supported credits
Link eligible local refund and credit facts to their original invoiced items.
Later item changes do not automatically rebuild every existing shipping plan. Local refund records are separate from a marketplace payout, and physical returns still need staff handling.
Marketplace AutomationPrepare invoice records and branded PDFs
Produce the supported financial documents for processed imported sales.
- Create eligible payment and invoice records
- Render branded multi-page documents
- Show recorded VAT and marketplace-tax information
- Regenerate incomplete website invoice files
Prepare invoice records and branded PDFs
Produce the supported financial documents for processed imported sales.
- Create eligible payment and invoice records
- Render branded multi-page documents
- Show recorded VAT and marketplace-tax information
- Regenerate incomplete website invoice files
Create local source-payment and invoice records where the order and financial data allow, then render branded multi-page invoice or credit-note PDFs using saved item, address, currency and tax information. Store the generated document references for later access and printing.
Functions in this topic
Create eligible payment and invoice records
Record the supported source payment and issue the local invoice when the necessary financial evidence is present.
Render branded multi-page documents
Produce the supported invoice or credit-note PDF from saved document and item facts.
Show recorded VAT and marketplace-tax information
Include the relevant saved jurisdiction, incoterm and seller or marketplace-collected tax wording.
Regenerate incomplete website invoice files
Retry supported Website-source invoice PDFs whose saved output reference is still missing.
Click and Collect uses a separate process. These are local financial records rather than marketplace settlement reconciliation; document preparation and storage can complete separately from order processing.
Sales / EPOS+Customer references and fulfilment notes
Keep the customer's reference and the team's instructions with the sale.
Customer references and fulfilment notes
Keep the customer's reference and the team's instructions with the sale.
Record or amend an order's external or customer reference and copy the internal or external order identifier when needed. Maintain order notes and separate consignment packing notes for the work being fulfilled.
A customer can require a reference before confirmation; consignment notes relate to the selected shipment grouping.
Sales / EPOS+Order lines in Excel
Prepare or amend a larger order through a workbook.
Order lines in Excel
Prepare or amend a larger order through a workbook.
Import product codes, titles, quantities and prices from a spreadsheet using column headings or column letters, choosing to append or replace editable lines. Export editable order lines as a workbook or prepare an order-entry template.
Microsoft Excel is required; invalid rows are reported, confirmed lines remain protected and replacing editable lines is a deliberate import choice.
Sales / EPOS+Remove unused customers or selected personal details
Handle supported customer-record removal requests.
Remove unused customers or selected personal details
Handle supported customer-record removal requests.
Delete a settled customer who has no orders, or retain the account while replacing the supported personal fields with a removal marker. Staff confirm the applicable action before it proceeds.
The account balance must be zero; replacing selected fields does not erase every related address, note, transaction or historical document.
SearchPrice-station guidance and automatic reset
Keep the price station ready for the next customer.
Price-station guidance and automatic reset
Keep the price station ready for the next customer.
Unknown, ambiguous or unpriced items ask the customer to seek staff assistance, while recognised web-address QR scans ask for the product barcode. The product screen returns to the scanning prompt after two minutes, guidance messages return after eight seconds, and a further scan can replace the current product.
The station displays product guidance and prices without a checkout or payment action. Web-address QR guidance does not identify every possible QR payload.
Marketplace AutomationPrepare tax and currency facts for imported sales
Use configured tax and exchange-rate information when preparing supported imported orders and documents.
Prepare tax and currency facts for imported sales
Use configured tax and exchange-rate information when preparing supported imported orders and documents.
Preserve supplied gross item and shipping amounts while calculating the relevant net and VAT splits from company, product, destination and service settings. Retain marketplace-collected tax separately where supplied. Establish the document's tax country and capture the applicable direct currency-to-headquarters rate at issue time before creating eligible financial records.
This uses saved business configuration rather than validating tax law. Missing or ambiguous jurisdiction or exchange-rate evidence can defer the invoice; it does not guess an inverse or cross-currency rate or retrospectively recalculate existing documents.
Marketplaces
28Core Data ManagerProduct availability and operational rules
Control which products are intended to be sold or reordered.
- Set channel availability
- Maintain reorder and discontinuation rules
- Maintain delivery and tax exceptions
Product availability and operational rules
Control which products are intended to be sold or reordered.
- Set channel availability
- Maintain reorder and discontinuation rules
- Maintain delivery and tax exceptions
Maintain marketplace and website availability choices, including listable and restricted states. Product-level settings also include discontinuation and reorder reasons, undeliverable countries and tax-exception rules.
Functions in this topic
Set channel availability
Maintain the supported per-channel listable or restricted availability choices.
Maintain reorder and discontinuation rules
Set product reorder or discontinued flags with their recorded reasons.
Maintain delivery and tax exceptions
Store product-level undeliverable countries and tax-exception rules for consuming workflows.
These configure product behaviour for consuming workflows. Supported availability fields do not imply that every marketplace is connected or that an external listing has accepted the configuration.
Core Data ManagereBay listing configuration
Prepare eBay listings from shared product information.
- Configure eBay price and quantity rules
eBay listing configuration
Prepare eBay listings from shared product information.
- Configure eBay price and quantity rules
Set account and site, product code, title and subtitle, categories, condition, template and stored policies. Listing controls include activation, price adjustments and rounding, quantity adjustments and stock buffers; category choices provide their stored condition options.
Functions in this topic
Configure eBay price and quantity rules
Set listing price adjustments, rounding, quantity adjustments and stock buffers.
The editor offers configured UK, French, Spanish, Italian and German sites and fixed-price listings. Publication depends on downstream processing and eBay accepting the submission.
Core Data ManagereBay category item specifics
Prepare the category details needed for an eBay listing.
- Load category requirements
- Maintain item-specific values
eBay category item specifics
Prepare the category details needed for an eBay listing.
- Load category requirements
- Maintain item-specific values
Populate item specifics from eBay category taxonomy, including combined requirements and recommendations for a second category. The editor highlights required aspects and offers supported fixed-value choices, suggestions and permitted custom values.
Functions in this topic
Load category requirements
Fetch taxonomy guidance for the selected category and combine relevant second-category aspects.
Maintain item-specific values
Use supported strict choices, suggestions or custom values to maintain the listing's aspects.
Taxonomy retrieval requires usable account authentication and category setup. Editor guidance does not guarantee that a listing will satisfy every eBay acceptance rule.
Core Data ManagerAmazon listing and attribute configuration
Prepare Amazon listing settings and supported product attributes.
- Configure Amazon listing rules
- Use product-type attribute guidance
- Maintain and remove attribute values
Amazon listing and attribute configuration
Prepare Amazon listing settings and supported product attributes.
- Configure Amazon listing rules
- Use product-type attribute guidance
- Maintain and remove attribute values
Set account, site, product type and condition, activation and title-use controls, tax code, business discount, price adjustments and stock buffers. Available product-type definitions guide supported attribute values and repeat entries, with stored values available for review and amendment.
Functions in this topic
Configure Amazon listing rules
Maintain account and site, activation, product type, condition, tax code, business discount and price or quantity settings.
Use product-type attribute guidance
Use available stored definitions for supported attribute requirements, value choices and repeated entries.
Maintain and remove attribute values
Amend supported saved attributes or clear a saved value to request its removal, with conflicting writes refused by the attribute save path.
The main editor offers configured UK, French, Spanish, Italian and German sites. Attribute guidance depends on available definitions and covers supported simple structures; desktop saving does not guarantee Amazon acceptance.
Core Data ManagerWebsite listing configuration
Adapt shared product information for your website listings.
- Compose website product content
- Configure website selling rules
Website listing configuration
Adapt shared product information for your website listings.
- Compose website product content
- Configure website selling rules
Configure the website product code, title source, description-part order and placement of listing notes. Set listing price adjustments, rounding, quantity rules and buffers, zero-stock or no-image retention, Click and Collect and backorder flags.
Functions in this topic
Compose website product content
Set the title source, description-part order and listing-note placement for the website listing.
Configure website selling rules
Set supported price, quantity, buffer, retention, Click and Collect and backorder options.
These are per-listing settings for the configured website arrangement. Storefront rendering, checkout and publication depend on the website implementation.
Core Data ManagerListing images, status and update requests
Keep channel presentation connected to shared product data.
- Choose images for each listing
- Inspect listing status and errors
- Request another listing-processing pass
Listing images, status and update requests
Keep channel presentation connected to shared product data.
- Choose images for each listing
- Inspect listing status and errors
- Request another listing-processing pass
Exclude selected product images from an individual Amazon, eBay or website listing while retaining the shared image library. Review recorded listing status and errors, use supported external listing links, and mark selected Amazon or eBay listings for another processing pass when needed.
Functions in this topic
Choose images for each listing
Exclude selected shared product images from an individual Amazon, eBay or website listing.
Inspect listing status and errors
Review recorded marketplace status or error information and open the supported external listing link.
Request another listing-processing pass
Mark selected Amazon or eBay records for downstream update processing.
Update requests are handled downstream and do not guarantee immediate or successful publication. Displayed status is recorded information, rather than a live status refresh.
Core Data ManagerListing, price and attribute workbooks
Make coordinated pricing and listing changes in spreadsheets.
- Update base and marketplace prices
- Maintain channel listings through workbooks
- Export guided Amazon attribute workbooks
- Import supported Amazon attribute changes
Listing, price and attribute workbooks
Make coordinated pricing and listing changes in spreadsheets.
- Update base and marketplace prices
- Maintain channel listings through workbooks
- Export guided Amazon attribute workbooks
- Import supported Amazon attribute changes
Price workbooks can include base tiers and calculated marketplace price variations, while listing workbooks maintain supported Amazon, eBay and website fields. Amazon attribute workbooks group entries by product type and provide guidance, available value lists and supported validation when edited values are imported.
Functions in this topic
Update base and marketplace prices
Use price workbooks to change enabled base tiers and supported marketplace listing price variations.
Maintain channel listings through workbooks
Import supported Amazon, eBay and website listing records or configured deletes, with a separate worksheet route for eBay item-specific values.
Export guided Amazon attribute workbooks
Generate product-type worksheets with saved values, help comments, a guide and available strict-value lists.
Import supported Amazon attribute changes
Apply supported validated edits or explicit clearing from the comparison workbook while retaining unchanged values and reporting invalid groups.
These workbooks change stored configuration for downstream processing. Supported fields, countries and attribute structures vary; invalid groups can be reported while other valid changes are accepted.
Amazon ManagementMaintain registered Amazon accounts
Support the account setup used by the client's Amazon integration.
Maintain registered Amazon accounts
Support the account setup used by the client's Amazon integration.
Review registered accounts and their stored expiry dates, add an additional account using existing configuration, update its credential and expiry information, and open Seller Central app management for the necessary external account work.
Additional-account setup requires an existing configured account and seller details. The form is not a complete first-account or automatic authorisation-verification workflow.
Amazon ManagementFind products already listed on Amazon
Search for an existing Amazon product identifier before preparing a listing.
- Search words or product identifiers
- Compare product matches
- Load more results
Find products already listed on Amazon
Search for an existing Amazon product identifier before preparing a listing.
- Search words or product identifiers
- Compare product matches
- Load more results
Search by words or supported identifiers such as barcode, product code or ASIN, compare the returned titles and images, and load further result pages when available. Use the research alongside listing preparation in Core Data Manager.
Functions in this topic
Search words or product identifiers
Search the supported Amazon catalogue using keywords, barcodes, product codes or an ASIN.
Compare product matches
Use returned titles, ASINs and available main images to identify the matching catalogue entry.
Load more results
Append another result page when Amazon supplies a continuation token.
Current research uses the UK marketplace and first configured account. Search identifies catalogue entries; it does not automatically create an MS product or publish an offer.
Amazon ManagementInspect Amazon catalogue and price information
Review the existing product's attributes, identity and returned prices.
- Inspect product data and relationships
- Compare returned landed prices
Inspect Amazon catalogue and price information
Review the existing product's attributes, identity and returned prices.
- Inspect product data and relationships
- Compare returned landed prices
Select a product to inspect dimensions, identifiers, product types, relationships, attributes and sales ranks. Compare returned lowest and competitive landed prices, including condition, currency and shipping information, and open the Amazon product page alongside the research.
Functions in this topic
Inspect product data and relationships
Review available dimensions, identifiers, product types, attributes, related products and sales ranks.
Compare returned landed prices
Review the returned lowest and competitive prices with their condition, currency and shipping amounts.
These are Amazon-returned research results. This screen does not change selling prices, calculate margin or edit the listing.
eBay ManagementRegister and connect eBay accounts
Maintain the account connections used for eBay work.
Register and connect eBay accounts
Maintain the account connections used for eBay work.
Register an account and its marketplace, review stored connection expiry, and use the eBay sign-in and consent flow to connect or renew authorisation. Select an account for its policy and catalogue work; locally unused registrations can be removed.
Registration alone is not authorisation. Removal checks local listed products and does not establish complete remote revocation of the eBay connection.
eBay ManagementRetrieve and find eBay business policies
Keep fulfilment, payment and return policies available for listing preparation.
- Retrieve fulfilment policies
- Retrieve payment policies
- Retrieve return policies
Retrieve and find eBay business policies
Keep fulfilment, payment and return policies available for listing preparation.
- Retrieve fulfilment policies
- Retrieve payment policies
- Retrieve return policies
Retrieve the selected account's policy definitions into local grids, search across their loaded fields and copy policy names or cells for use elsewhere. Open eBay's business-policy page in the embedded browser when external editing is needed.
Functions in this topic
Retrieve fulfilment policies
Retain the selected account's returned handling and shipping-policy information for listing preparation.
Retrieve payment policies
Retain returned payment methods, instructions and immediate-payment requirements.
Retrieve return policies
Retain returned acceptance, period, cost-payer and instruction information.
Retrieval and local searching are distinct from changing a policy on eBay. Available policy information depends on the account, marketplace and successful request.
eBay ManagementSearch eBay categories and listing requirements
Navigate the category structure when preparing an eBay listing.
- Browse and search category paths
- Inspect category conditions and aspects
- Export the category list
Search eBay categories and listing requirements
Navigate the category structure when preparing an eBay listing.
- Browse and search category paths
- Inspect category conditions and aspects
- Export the category list
Load the selected marketplace's category hierarchy and search its category paths. Select a leaf category to inspect its identifier, available item conditions and required or supported aspects. The loaded category list can also be written to an Excel workbook.
Functions in this topic
Browse and search category paths
Download the marketplace taxonomy and search its loaded category hierarchy.
Inspect category conditions and aspects
Review the leaf category's identifier, item conditions and required or supported listing aspects.
Export the category list
Write the loaded category hierarchy to the supported Excel workbook.
Search works on the downloaded tree, so loading comes first. Category research does not itself publish a listing; workbook output requires Excel.
eBay ManagementFind eBay catalogue products
Research product identifiers, images and attributes for listing work.
- Search catalogue products
- Inspect product identity and aspects
- Open the product page and reuse its identifier
Find eBay catalogue products
Research product identifiers, images and attributes for listing work.
- Search catalogue products
- Inspect product identity and aspects
- Open the product page and reuse its identifier
Search eBay's product catalogue by keywords, barcode or manufacturer part number, or look up a known product identifier. Inspect titles, images, brand, identifiers, category and aspects; open the returned product page and copy its eBay product identifier for listing configuration.
Functions in this topic
Search catalogue products
Find products using words, barcode, manufacturer part number or a known eBay product identifier.
Inspect product identity and aspects
Compare returned images and available brand, identifiers, category and attribute information.
Open the product page and reuse its identifier
View the returned eBay product page and copy its identifier for listing configuration.
Search returns up to 50 results and needs refinement for larger sets. It is research rather than automatic MS product creation or a complete fitment lookup.
Marketplace AutomationCreate Amazon listings and offers
Publish configured products through the appropriate Amazon listing route.
- Add an owned product to an existing catalogue entry
- Submit a new Amazon catalogue product
- Publish an offer against an existing ASIN
- Check subsequent listing status
Create Amazon listings and offers
Publish configured products through the appropriate Amazon listing route.
- Add an owned product to an existing catalogue entry
- Submit a new Amazon catalogue product
- Publish an offer against an existing ASIN
- Check subsequent listing status
For owned product records, use an existing Amazon identifier or prepare a new catalogue submission containing identity, brand, product type, images and attributes. Non-owned products with an existing identifier use the offer-only route. Record the submission result for subsequent listing-status checks.
Functions in this topic
Add an owned product to an existing catalogue entry
Use the configured existing ASIN for the owned-product creation route.
Submit a new Amazon catalogue product
Prepare the supported new-product identity, brand, product type, images and attributes for owned creation.
Publish an offer against an existing ASIN
Use the offer-only route for eligible non-owned products with a configured Amazon identifier.
Check subsequent listing status
Reconcile held offer states using the completed account snapshot and targeted listing lookups.
New-catalogue creation is currently UK-specific and needs suitable product data. Amazon acceptance and later buyable availability are separate outcomes.
Marketplace AutomationUpdate Amazon stock availability
Use available stock and listing settings to control offer quantities.
- Calculate available offer quantity
- Retain or remove zero-stock offers
Update Amazon stock availability
Use available stock and listing settings to control offer quantities.
- Calculate available offer quantity
- Retain or remove zero-stock offers
Calculate offer quantity from stock and pack size, then apply the configured maximum, percentage and buffer settings. Scheduled updates revise quantities and use activation, account and availability settings when managing held offers. At zero stock, configured behaviour can retain an unbuyable offer or remove it.
Functions in this topic
Calculate available offer quantity
Convert stock into pack quantities and apply the configured maximum, percentage and buffer settings.
Retain or remove zero-stock offers
Apply the configured zero-stock and activation behaviour rather than assuming every offer stays buyable.
Changes can be deferred while quantities are unstable. Product-type configuration and Amazon API outcomes govern publication; this is not an immediate-update guarantee.
Marketplace AutomationPublish configured Amazon prices
Maintain consumer prices and supported business-price structures.
- Publish configured consumer prices
- Publish supported business prices
- Resolve Amazon shipping groups
Publish configured Amazon prices
Maintain consumer prices and supported business-price structures.
- Publish configured consumer prices
- Publish supported business prices
- Resolve Amazon shipping groups
Derive Amazon prices from country pricing, pack size, configured alterations and rounding. Submit consumer prices and schema-supported business prices or quantity-discount structures, with configured shipping groups resolved to the account's marketplace identifiers.
Functions in this topic
Publish configured consumer prices
Derive the account-market price using country pricing, pack size, alterations and rounding.
Publish supported business prices
Include schema-supported business audience prices or quantity discounts.
Resolve Amazon shipping groups
Translate configured shipping-group names into the account's marketplace identifiers.
This publishes configured pricing rather than automatically undercutting competitors. Business-price structures require schema support and marketplace acceptance.
Marketplace AutomationRevise Amazon content after product edits
Feed central product changes into eligible owned Amazon listings.
- Revise titles, descriptions and bullets
- Revise images and typed specifics
- Include supplied declarations
Revise Amazon content after product edits
Feed central product changes into eligible owned Amazon listings.
- Revise titles, descriptions and bullets
- Revise images and typed specifics
- Include supplied declarations
Scheduled content reconciliation prepares title, description, bullets, ordered images and typed listing attributes from saved data. Where supported, supplied manufacturer, safety and age-related declarations can also be included in the marketplace payload.
Functions in this topic
Revise titles, descriptions and bullets
Build eligible content changes from saved product data and supported schema requirements.
Revise images and typed specifics
Publish ordered eligible images and typed listing-specific attributes.
Include supplied declarations
Send supported manufacturer, safety and age-related declarations from the recorded data.
This applies to eligible owned listings. Schema, image accessibility and API results limit what Amazon displays; preparing declarations does not establish compliance or automatic successful retry.
Marketplace AutomationCreate and relist eBay fixed-price listings
Publish eligible configured products and handle ended listings.
- Create fixed-price listings
- Relist or create a fresh listing
- Reconcile active listing references
Create and relist eBay fixed-price listings
Publish eligible configured products and handle ended listings.
- Create fixed-price listings
- Relist or create a fresh listing
- Reconcile active listing references
Build fixed-price listing submissions from product identity, category, condition, policies, images and description data. For an ended listing, use the available relist route or create a fresh listing where appropriate, retaining the returned listing reference.
Functions in this topic
Create fixed-price listings
Submit eligible configured products with their category, condition, policy, image and description data.
Relist or create a fresh listing
Use the available route for an ended listing and retain its returned listing reference.
Reconcile active listing references
Compare external active state and identifiers with held local listings for subsequent automation.
Activation, account restrictions, stock and required listing data govern eligibility. Configured markets and eBay validation apply; not every ended listing can be recovered.
Marketplace AutomationUpdate eBay quantity and price
Keep configured listing availability linked to the business's stock.
- Revise stock and price
- End unavailable listings
Update eBay quantity and price
Keep configured listing availability linked to the business's stock.
- Revise stock and price
- End unavailable listings
Scheduled revision uses changed listing data, calculated stock and local quantity limits to prepare inventory and price updates. Applicable zero-quantity, price, deactivation or restriction conditions can end the listing rather than keeping it active.
Functions in this topic
Revise stock and price
Send the eligible calculated quantity and price changes through the inventory-revision process.
Updates can be deferred while quantities are unstable. Changes become effective through the external eBay result, not immediately when a local product is edited.
Marketplace AutomationRevise eBay listings from central product data
Rebuild eligible listing descriptions and attributes after changes.
- Rebuild listing attributes and policies
- Generate a templated description
Revise eBay listings from central product data
Rebuild eligible listing descriptions and attributes after changes.
- Rebuild listing attributes and policies
- Generate a templated description
Publish updates to title, condition, categories, identifiers, item specifics, policies, images, currency and tax information. Saved description templates combine product data and conditional content when the listing payload is prepared.
Functions in this topic
Rebuild listing attributes and policies
Revise the title, condition, category, identifiers, item specifics and configured business policies.
Generate a templated description
Combine the saved HTML, product resources and conditional content into the listing description.
Configured account policies, market mappings, categories and template resources must be suitable. An MS edit or prepared payload does not guarantee eBay acceptance.
Marketplace AutomationRetrieve Amazon orders into MS
Bring supported Amazon order details into the shared sales and fulfilment records.
- Map orders to the MS catalogue
Retrieve Amazon orders into MS
Bring supported Amazon order details into the shared sales and fulfilment records.
- Map orders to the MS catalogue
Scheduled retrieval collects modified orders and their available buyer, recipient, fulfilment and item information. It records source references, shipping dates and account context, and maps seller product codes to the MS catalogue for later allocation.
Functions in this topic
Map orders to the MS catalogue
Retain marketplace item references and resolve seller product codes, leaving unmatched items visible for attention.
Account access and valid product mappings are required. Pending, missing-address or unmatched-product orders can need attention before fulfilment.
Marketplace AutomationRetrieve eBay orders into MS
Bring eBay sales into the same stock and dispatch workflow.
- Retain variation product identity
- Handle multi-leg delivery details
Retrieve eBay orders into MS
Bring eBay sales into the same stock and dispatch workflow.
- Retain variation product identity
- Handle multi-leg delivery details
Scheduled retrieval collects modified orders with item, address, service and transaction information. Variation product codes are retained where supplied, and multi-leg shipments use the appropriate logistics-provider delivery address while keeping buyer context.
Functions in this topic
Retain variation product identity
Prefer the supplied variation product code when mapping an eBay sale to the MS catalogue.
Handle multi-leg delivery details
Use the logistics-provider delivery address while preserving the buyer's address and final destination context.
Valid catalogue mapping is needed for allocation and packing. Imported data depends on the account and eBay response; incomplete or unmatched information can require staff attention.
Marketplace AutomationExchange orders and statuses with connected websites
Bring configured website sales into MS and send eligible status updates back.
- Import website baskets and routing
- Return order statuses
Exchange orders and statuses with connected websites
Bring configured website sales into MS and send eligible status updates back.
- Import website baskets and routing
- Return order statuses
Collect pending orders from connected website databases, map basket products and supplied shipment information, and hand them to the shared order workflow. Subsequent processes can send received, cancelled and shipped statuses back to the website.
Functions in this topic
Import website baskets and routing
Map the connected website's basket and supplied shipment allocations into the shared order workflow.
Return order statuses
Send supported receipt, cancellation and dispatched states back through the configured website connection.
Websites need the configured integration and valid product or shipment mappings. Receipt, local order processing and returned status updates are separate steps; website content publication is not claimed here.
Marketplace AutomationSend dispatch and tracking updates to marketplaces
Connect recorded shipment information with Amazon and eBay updates.
- Send eBay shipment acknowledgements
- Send Amazon shipment confirmations
Send dispatch and tracking updates to marketplaces
Connect recorded shipment information with Amazon and eBay updates.
- Send eBay shipment acknowledgements
- Send Amazon shipment confirmations
Select eligible processed orders with recorded tracking, then send eBay shipment acknowledgement or Amazon shipment confirmation with the supported carrier and item details. Record the resulting transmission status for operational review.
Functions in this topic
Send eBay shipment acknowledgements
Submit the shipped indication and supported carrier or tracking details to eBay.
Send Amazon shipment confirmations
Submit supported item, package, service and tracking details through the Amazon confirmation route.
This does not perform or independently verify physical dispatch. External acceptance, correct account routing and transmission recovery remain separate from having a local tracking number.
Marketplace AutomationReconcile supported externally fulfilled orders
Distinguish external fulfilment from goods the local dispatch team must send.
Reconcile supported externally fulfilled orders
Distinguish external fulfilment from goods the local dispatch team must send.
When imported information identifies a fully shipped order, update the supported completion details and release provisional reservations where appropriate. The Amazon-fulfilled route can reconcile eligible local unmet or unshipped quantities as externally fulfilled demand.
This records the supported imported fulfilment evidence rather than managing an external warehouse. Already collected local units are protected; other channels do not imply identical Amazon-fulfilled handling.
Marketplace AutomationReview eBay listing discrepancies
Compare recorded stock with eBay quantities and identify duplicate listing references.
Review eBay listing discrepancies
Compare recorded stock with eBay quantities and identify duplicate listing references.
The management tools report duplicate product codes across active eBay listings and compare remote quantities with the quantity MS calculates. After reviewing quantity differences, an operator can request their correction through the normal listing synchronisation process.
These are back-office reports for the first company loaded in the management session, with up to twenty groups or differences shown in the dialog. Duplicate reporting does not delete listings; quantity correction requires enabled downstream synchronisation and does not immediately change eBay.
Marketplace AutomationRetry interrupted order imports
Keep supported failed imports available for another retrieval attempt.
Retry interrupted order imports
Keep supported failed imports available for another retrieval attempt.
Retain failed order references for Amazon, eBay and connected websites, reload the available retry list after a restart and retry those orders through their individual retrieval paths. A pending count gives the management process visibility of outstanding import work.
Access, product mappings and the availability of the saved retry list still govern success. Retry entries older than seven days are removed from that list rather than deleting business orders; unresolved causes still need attention and retry is not a guarantee of successful import.
Picking and dispatch
19Core Data ManagerPacking and shipping information
Give operational workflows the product information they need.
Packing and shipping information
Give operational workflows the product information they need.
Store packing notes, sold-as information, dimensions, weight and shipping volume. Maintain master-carton quantity and barcode, ready-to-ship-box information and a priority-service colour alongside the product.
These are shared product settings used by other workflows. Maintaining a value here does not itself select a courier or enforce a packing instruction.
Sales / EPOS+Attended packing and shipment actions
Progress selected order goods directly from Sales where appropriate.
- Mark allocated units packed
- Unpack goods before shipment
- Ship eligible invoiced goods
- Ship part of an ordinary line
- Reverse an eligible shipment
Attended packing and shipment actions
Progress selected order goods directly from Sales where appropriate.
- Mark allocated units packed
- Unpack goods before shipment
- Ship eligible invoiced goods
- Ship part of an ordinary line
- Reverse an eligible shipment
Mark eligible allocated goods packed and ship invoiced units, including a partial quantity for a single ordinary line. Staff can unpack unshipped units or reverse an eligible shipment back to its original location or the branch's Returns location.
Functions in this topic
Mark allocated units packed
Record eligible selected goods as packed from the existing-order view.
Unpack goods before shipment
Clear eligible unshipped packing state to support a correction, quantity change or refund.
Ship eligible invoiced goods
Record shipment of selected eligible units after their invoice and hold checks.
Ship part of an ordinary line
Choose a bounded partial quantity for a single supported line and consignment.
Reverse an eligible shipment
Restore its units to the original shelf or Returns while preserving their sale and reservation context.
Order, branch, hold and unit-state rules apply; reversing shipment preserves the sale and is separate from refunding it.
PackingFind and organise fulfilment work
Select the orders and parcels your dispatch team needs to work on.
- Search across sales channels
- See linked orders and goods
- Focus a packing run
Find and organise fulfilment work
Select the orders and parcels your dispatch team needs to work on.
- Search across sales channels
- See linked orders and goods
- Focus a packing run
Combine filters for order references, sales source, courier, status, product, quantities, dates and warehouse location. Linked views show the orders, consignments and goods together; readiness indicators distinguish allocated, held, complete and ready-to-pack work. Focus the packing run on a selected working set.
Functions in this topic
Search across sales channels
Combine channel, order, product, shipment and warehouse filters to select the fulfilment work required.
See linked orders and goods
Selecting an order or consignment narrows its related records and displays the goods required.
Focus a packing run
Hide unselected work to keep the linked views and packing carousel on the chosen working set.
The search covers merchant-fulfilled work and excludes cancelled orders. Results describe the current search view; actions check whether the work is still eligible.
PackingReview and select allocated stock
Inspect which physical units will fulfil an order.
- Choose individual stock units
- Maintain unit notes
Review and select allocated stock
Inspect which physical units will fulfil an order.
- Choose individual stock units
- Maintain unit notes
Review ordered, assigned and remaining quantities with product images. Select or remove eligible stock units using location, serial and unit information, and keep notes against those units. Confirm the allocation against the order's physical requirements.
Functions in this topic
Choose individual stock units
Select eligible physical units using their location, serial, cost and notes rather than allocating only a quantity.
Maintain unit notes
Save notes against selected physical units and their matching live dispatch records.
Stock must be eligible for the consignment branch. Packed or progressed goods restrict changes; this selects stock records rather than moving goods between warehouses.
PackingCover back orders with available stock
Find outstanding requirements that available stock may now cover.
Cover back orders with available stock
Find outstanding requirements that available stock may now cover.
The Back Orders view brings together product demand, order dates and customer details. Staff select requirements and ask Packing to allocate eligible stock; any uncovered quantity stays back ordered.
The shortlist is provisional. Actual allocation checks the consignment branch, authorised locations, expiry and current stock availability.
PackingCollect combined picking quantities
Pick the totals needed across several orders in location order.
- Start or resume a picking group
- Group quantities by location
- Save or print a pick sheet
Collect combined picking quantities
Pick the totals needed across several orders in location order.
- Start or resume a picking group
- Group quantities by location
- Save or print a pick sheet
Optional picking runs group allocated goods by product and stock location, ordered by warehouse area, bay and bin. Images, titles, notes and quantities help staff collect the goods. Save an A4 pick-sheet PDF or request a copy through the shared Printing station.
Functions in this topic
Start or resume a picking group
Open the eligible selected work and its established picking group without marking unpicked goods as collected.
Group quantities by location
Combine product requirements at each stock location and order the rows by warehouse area, bay and bin.
Save or print a pick sheet
Prepare a checked A4 PDF for local saving or output through the configured shared Printing station.
One product can have separate location rows. Preparing a list or requesting its print does not record all goods as physically picked.
PackingConfirm picking by barcode and serial
Identify and record the individual goods collected from stock.
- Pick by product and serial
- Replace an unpicked serialised unit
- Unpick and return goods
Confirm picking by barcode and serial
Identify and record the individual goods collected from stock.
- Pick by product and serial
- Replace an unpicked serialised unit
- Unpick and return goods
Staff can record a displayed unit as picked or use product barcode and serial checks. Where appropriate, a free serialised unit of the same product at the same location can replace an unpicked allocation after confirmation. Unpicking asks staff to return the goods before clearing the recorded pick.
Functions in this topic
Pick by product and serial
Use the displayed unit or supported product-barcode and serial checks to record the goods actually collected.
Replace an unpicked serialised unit
Confirm a free unit of the same product at the same location as a replacement for an eligible unpicked allocation.
Unpick and return goods
Acknowledge returning a picked unit to its recorded location before clearing its pick record.
Picking is a physical staff activity. Replacement keeps the product and location unchanged; supported scanner behaviour depends on the installed hardware.
PackingCombine or split fulfilment
Bring eligible orders into one parcel or divide their outstanding goods.
- Move complete product requirements
- Split selected allocated units
- Create a shipment destination
- Review combined notes
Combine or split fulfilment
Bring eligible orders into one parcel or divide their outstanding goods.
- Move complete product requirements
- Split selected allocated units
- Create a shipment destination
- Review combined notes
Use the consignment manager to move complete product requirements or selected allocated units into an existing or new shipment grouping. A website order and an eBay order for one customer can travel together while retaining their original order and invoice associations. Review combined notes before confirmation.
Functions in this topic
Move complete product requirements
Move an outstanding product requirement and its associated eligible allocations together into another shipment grouping.
Split selected allocated units
Move only the chosen eligible units while preserving their order and product associations.
Create a shipment destination
Draft a destination with its courier, service and assigned branch, then create it when confirmed movement uses it.
Review combined notes
Blend the notes from the goods' origins and review them before confirming the consignment changes.
Packing state, labels, branch custody and invoice or shipping-charge requirements can prevent movement. Combining goods does not merge the sales orders or issue an invoice.
PackingPack goods into the right parcel
Use barcode scans or manual box selection to record packing.
Pack goods into the right parcel
Use barcode scans or manual box selection to record packing.
Product barcode input finds the next eligible matching product in the packing run and records it in the active box. Products without a registered barcode can use a manual box choice. The packing view keeps the product, stock location, unit details and box contents together.
A product scan matches a product row rather than proving the exact serial number. Staff prepare the physical parcel; work and label state govern allowed changes.
PackingPrepare same-item orders as a run
Repeat packing actions across a batch of matching orders.
- Repeat barcode or product-code packing
- Repeat product-group sets
- Follow progress and stop a run
Prepare same-item orders as a run
Repeat packing actions across a batch of matching orders.
- Repeat barcode or product-code packing
- Repeat product-group sets
- Follow progress and stop a run
Use search to assemble the relevant orders, then enter a barcode or product code and a quantity for auto-fire. Packing repeats the normal packing action across the run, showing progress and cancellation controls. Completed eligible parcels request labels while the dispatch team prepares the goods.
Functions in this topic
Repeat barcode or product-code packing
Enter a barcode or product code and a repetition count to run the normal packing action across selected work.
Repeat product-group sets
A configured group expands into its component packing actions, with the entered quantity representing repeated sets.
Follow progress and stop a run
View the batch progress and stop admission of further actions while an already admitted action finishes.
The entry accepts 1–500 packing repetitions, not a promised number of labels. Holds, incomplete parcels or a failed handoff can stop progress.
PackingManage boxes and parcel dimensions
Pack one shipment into suitable measured boxes.
- Use standard or custom boxes
- Pack into several boxes
- Keep one box choice across a run
- Unpack or rebox a unit
Manage boxes and parcel dimensions
Pack one shipment into suitable measured boxes.
- Use standard or custom boxes
- Pack into several boxes
- Keep one box choice across a run
- Unpack or rebox a unit
Choose a configured box or enter custom dimensions, select the active box and add further boxes when needed. A run-wide box choice can apply the same size across repeated work. The view summarises contents and calculated weight, with deliberate unpacking or reboxing available where allowed.
Functions in this topic
Use standard or custom boxes
Choose a catalogue box or enter the actual parcel's dimensions.
Pack into several boxes
Add another box and choose which box receives subsequent packing actions.
Keep one box choice across a run
Apply a sticky catalogue box or custom size across repeated packing work until the run choice is switched off.
Unpack or rebox a unit
Deliberately clear an eligible packed unit or move it to another box while the shipment state permits.
Defaults are starting choices, not automatic optimal box selection. Label or dispatch state can restrict reboxing; configured dimensions do not by themselves prove carrier acceptance.
PackingRecognise goods using images and unit details
Give dispatch staff visual product cues alongside barcode checks.
Recognise goods using images and unit details
Give dispatch staff visual product cues alongside barcode checks.
Product images and notes assist allocation, picking and packing. The packing grid can show product code, title, serial, expiry and stock location beside the box assignment, helping staff identify shelf goods and check the unit they are handling.
Images must be available from the configured product records. Displayed serial and expiry details support staff checks; a packing barcode does not independently verify an exact serial.
PackingMaintain dispatch details
Keep addresses, packing notes and shipment deadlines with the work.
Maintain dispatch details
Keep addresses, packing notes and shipment deadlines with the work.
Edit a selected shipping address, maintain separate order and consignment notes, and set or clear an order's latest shipment date. These details stay alongside the work that dispatch staff organise and prepare.
An address may be shared by several consignments, so a correction can affect them together. Date edits do not book a courier or promise a delivery date.
PackingKeep prepared goods under dispatch control
Prepare parcels and request labels when shipment is permitted.
Keep prepared goods under dispatch control
Prepare parcels and request labels when shipment is permitted.
Staff can place or remove an order hold. When the required goods are packed, Packing checks the shipment requirements, finalises the box count and sends eligible normal courier-label requests to Printing. Packed work can be set aside when shipment still needs Sales attention.
Linked orders must meet status, hold and invoice or shipping-charge requirements. A requested label is separate from carrier acceptance, printed output and physical handover.
PackingRecord dispatch through an external shipping route
Handle goods whose delivery is arranged outside the normal label route.
Record dispatch through an external shipping route
Handle goods whose delivery is arranged outside the normal label route.
The explicit External shipping option allows staff to complete the physical packing and, when eligible, record shipment and remove the dispatched units from active stock without requesting a courier label.
External must be deliberately selected. An unknown or invalid courier is not treated as External; order holds and issue requirements still apply.
PackingPrepare parcel identification and delivery paperwork
Request the documents that accompany packed goods.
- Produce box identification labels
- Produce delivery-note PDFs
- Request invoices after packing
Prepare parcel identification and delivery paperwork
Request the documents that accompany packed goods.
- Produce box identification labels
- Produce delivery-note PDFs
- Request invoices after packing
Create per-box identification labels with address and order references, and delivery-note PDFs describing the packed products, quantities, serials and weights. Request existing invoices for linked orders, with options to trigger invoice and delivery-note output after packing completes.
Functions in this topic
Produce box identification labels
Generate address, order, parcel and product references for each selected packed box.
Produce delivery-note PDFs
Describe the actual packed products and components with quantities, serials and weight totals.
Request invoices after packing
Queue existing linked invoices and optionally request invoice or delivery-note output when packing completes.
Delivery notes describe packed goods. Invoice requests use existing invoices; Printing handles the requested output through configured printers.
PackingReview dispatch and tracking records
Find stored shipment references and request marketplace tracking updates.
Review dispatch and tracking records
Find stored shipment references and request marketplace tracking updates.
Search by order or tracking reference to inspect courier, service, tracking numbers and shipment quantities. Staff can edit order-level tracking details and request another marketplace transmission after saving the changes.
This is recorded shipment information rather than live parcel-location tracking. Sending requests downstream processing; changing a record does not replace a carrier label.
Marketplace AutomationTurn imported orders into stock and shipment requirements
Connect incoming sales with branch allocation and back-order demand.
- Match customer details
- Expand product groups into goods
- Select configured shipping services
- Allocate stock and retain shortages
Turn imported orders into stock and shipment requirements
Connect incoming sales with branch allocation and back-order demand.
- Match customer details
- Expand product groups into goods
- Select configured shipping services
- Allocate stock and retain shortages
Match or create customer records, prepare addresses and consignment requirements, expand group products into their physical components and select configured shipping-service results. Allocate eligible branch stock using authorised locations; uncovered physical requirements remain back ordered.
Functions in this topic
Match customer details
Match supported billing details or create an eligible customer record for the imported order.
Expand product groups into goods
Turn a configured group sale into its physical component requirements.
Select configured shipping services
Choose the cheapest returned service for each returned shipment and branch using the configured routing results.
Allocate stock and retain shortages
Use eligible branch stock and exact reservations, keeping any uncovered physical quantity back ordered.
Product mapping, branch or location authority and shipping configuration are required. Allocation does not move goods physically, and unavailable or unresolved requirements are not guaranteed fulfilment.
PackingResolve the product required by an order
Correct an eligible order's product assignment before allocating its goods.
Resolve the product required by an order
Correct an eligible order's product assignment before allocating its goods.
Open a searchable product-code and title chooser from the allocation view. An accepted single-product or product-group assignment rebuilds the physical requirements while preserving the order line's identity, so staff can resolve a missing or unsuitable product mapping.
Existing allocations, shipped quantities, incompatible product types or inconsistent group quantities can prevent reassignment. This changes an eligible order's product requirements rather than substituting goods that have already left.
Printing and couriers
27Core Data ManagerDocument and courier print routing
Send staff document work to the intended printing application.
Document and courier print routing
Send staff document work to the intended printing application.
Configure printing-application choices for receipts, delivery notes, invoices, identification labels and pick lists. Separate courier mappings route label work to the intended printing application.
This selects shared printing-application routes. Physical printer setup and document output are handled by Printing.
Sales / EPOS+Invoices, receipts and order documents
Keep sales paperwork and supporting files with the order.
- Browse the order's stationery
- Generate invoice or credit-note PDFs
- Print or save completion paperwork
- Preview stored documents
- Open supported uploaded files
- Queue generated stationery for printing
- Download a stored document
- Attach supporting customer files
- Replace or delete eligible uploads
Invoices, receipts and order documents
Keep sales paperwork and supporting files with the order.
- Browse the order's stationery
- Generate invoice or credit-note PDFs
- Print or save completion paperwork
- Preview stored documents
- Open supported uploaded files
- Queue generated stationery for printing
- Download a stored document
- Attach supporting customer files
- Replace or delete eligible uploads
Create or recreate invoice, credit-note and receipt outputs, then view or save the stored documents from the order's stationery area. Attach supporting customer files to the same order and send eligible generated stationery to the shared printing queue.
Functions in this topic
Browse the order's stationery
Review grouped invoices, receipts, pro-formas, commercial and advice documents, and customer uploads.
Generate invoice or credit-note PDFs
Recreate eligible stored financial documents using their recorded issue, address, currency and tax context.
Print or save completion paperwork
Choose a receipt or invoice output after sale completion, or recreate eligible receipts from history.
Preview stored documents
View supported PDF, image, text and HTML documents from the order's stationery area.
Open supported uploaded files
Open eligible Office, CSV or RTF uploads in their registered Windows application when offered.
Queue generated stationery for printing
Request eligible invoice, receipt or advice-note output through the separate Printing application.
Download a stored document
Save the selected available document to a chosen local destination.
Attach supporting customer files
Upload or drop actual local files into the order's Client Uploads collection.
Replace or delete eligible uploads
Confirm replacement of a same-name attachment or remove an eligible client upload.
Physical output requires configured Printing and printers; uploaded files have a 50 MiB limit and are separate from printable generated stationery.
Sales / EPOS+Commercial invoices and advice notes
Prepare useful paperwork for goods leaving the business.
- Generate a commercial invoice
- Choose an advice-note presentation
- Prepare dropship or combined-order advice
Commercial invoices and advice notes
Prepare useful paperwork for goods leaving the business.
- Generate a commercial invoice
- Choose an advice-note presentation
- Prepare dropship or combined-order advice
Generate a commercial invoice for a consignment to support customs paperwork. Advice notes offer choices such as weights or prices, currency, signature fields, billing details, dropship presentation, order notes and combined-order information.
Functions in this topic
Generate a commercial invoice
Produce the processed consignment's commercial-invoice document for customs paperwork.
Choose an advice-note presentation
Select compatible weights, prices, currency, signature and billing choices for eligible goods or services.
Prepare dropship or combined-order advice
Use supported dropship, order-note, service and combined-order options in the advice document.
Commercial invoices require a processed order; advice notes require packed physical goods or service items, with compatible presentation choices.
PrintingPrint everyday business documents
Send invoices, receipts, pick lists and delivery documents to their printers.
- Print invoices
- Print till receipts
- Print delivery notes
- Print picking lists
- Print box identification labels
Print everyday business documents
Send invoices, receipts, pick lists and delivery documents to their printers.
- Print invoices
- Print till receipts
- Print delivery notes
- Print picking lists
- Print box identification labels
Printing retrieves generated invoice and delivery-note PDFs, receipt images, pick-list PDFs and parcel-identification labels. Each document uses the requesting user's configured station and the station's selected printer for that output type.
Functions in this topic
Print invoices
Retrieve existing invoice PDFs and send them to the selected invoice printer.
Print till receipts
Retrieve generated receipt images and scale them for the receipt printer.
Print delivery notes
Send generated delivery-note PDFs to their configured printer.
Print picking lists
Retrieve an existing pick-sheet PDF and send it to the station's pick-list printer.
Print box identification labels
Output the existing parcel-identification image through its configured printer.
Files must already have been generated by their producing application. Submitting a print job does not confirm that usable paper has emerged.
PrintingFind and reprint document jobs
Review previous document requests and repeat eligible output.
Find and reprint document jobs
Review previous document requests and repeat eligible output.
Search ordinary print history by document type, reference, user, status and date. Open a selected job's details and request a confirmed reprint through its configured local printer.
Ordinary document reprints are separate from courier-label purchase or resend actions. The printer and original document must remain available.
PrintingReview courier-label work
See what each shipment needs before its label can proceed.
Review courier-label work
See what each shipment needs before its label can proceed.
The courier queue brings together order references, courier, service, tracking, address and label state. Filters and visible states help staff locate outstanding, completed or failed work and choose the available next action for the selected shipment.
Available actions depend on the current route and shipment state. Label state is separate from physical collection and parcel delivery.
PrintingExchange shipment and tracking files with couriers
Use configured CSV workflows alongside direct API label buying.
- Create carrier shipment files
- Append jobs to a shared carrier file
- Import courier tracking replies
- Support untracked services
- Pass tracking to marketplace processing
Exchange shipment and tracking files with couriers
Use configured CSV workflows alongside direct API label buying.
- Create carrier shipment files
- Append jobs to a shared carrier file
- Import courier tracking replies
- Support untracked services
- Pass tracking to marketplace processing
Build shipment files containing the configured address, service, box, weight and collection information, and pass them to the carrier-software input folder. Import eligible tracking replies from its output folder and pass recorded tracking to the linked orders for later marketplace updates.
Functions in this topic
Create carrier shipment files
Fill the configured carrier format with shipment, recipient, parcel and collection information.
Import courier tracking replies
Match stable reply files to eligible sent requests and record their consignment tracking.
Support untracked services
An accepted reply without a tracking number can be recorded as an untracked service.
Pass tracking to marketplace processing
Update eligible linked orders and request later marketplace transmission.
Carrier formats, folders and external software must be configured. CSV handoff does not by itself confirm a printed label or physical collection.
PrintingCompare rates and buy an Amazon Shipping label
Review the offered carrier service and charge before label purchase.
- Review service rates
- Provide carrier-required information
- Prepare supported off-Amazon shipments
Compare rates and buy an Amazon Shipping label
Review the offered carrier service and charge before label purchase.
- Review service rates
- Provide carrier-required information
- Prepare supported off-Amazon shipments
Retrieve rates for an eligible shipment, review service, charge and delivery-window information, and select the offered quote. Where the carrier requests extra information, complete its input form before confirming the chargeable label purchase and output.
Functions in this topic
Review service rates
Compare returned service, charge and delivery-window information before choosing a quote.
Provide carrier-required information
Complete the additional input form when the chosen carrier quote requires it.
Prepare supported off-Amazon shipments
Build supported external-channel requests from the consignment, order items and recipient details.
The current API integration is Amazon Shipping. Account, service and shipment configuration govern availability; Amazon marketplace requests currently require one used, measured box.
PrintingAutomate eligible API label buying
Use the configured shipping service without repeating routine rate selection.
- Enable carriers and prefer a label format
Automate eligible API label buying
Use the configured shipping service without repeating routine rate selection.
- Enable carriers and prefer a label format
Printing can seek the configured service and buy its offered label automatically when the quote is suitable and needs no further input. Purchased label and tracking information is retained, and eligible order tracking is prepared for marketplace transmission.
Functions in this topic
Enable carriers and prefer a label format
Maintain the offered carrier's enabled state, compatible format preference and printer selection.
This uses the configured service rather than searching for the cheapest carrier. Unsupported services or required inputs need staff attention; label production is separate from physical dispatch.
PrintingPrint and reprint purchased carrier labels
Send the paid label to the configured carrier printer.
- Use supported label formats
- Print an already purchased label
Print and reprint purchased carrier labels
Send the paid label to the configured carrier printer.
- Use supported label formats
- Print an already purchased label
Use the returned PDF, image or supported raw label format for physical output. Staff can print an eligible existing purchased label from the queue without buying a replacement, using the configured carrier-printer mapping.
Functions in this topic
Use supported label formats
Output returned PDF or image labels and supported raw printer data through the appropriate printer.
Print an already purchased label
Reuse an eligible paid label from the queue without buying a replacement shipment.
The printer must support the label's format and resolution. Reprinting an existing label is not purchasing a new shipment; successful submission is separate from checking the paper label.
PrintingPrepare supported hazardous-goods markings
Use recorded product information to assist ancillary parcel marking.
Prepare supported hazardous-goods markings
Use recorded product information to assist ancillary parcel marking.
Printing uses recorded hazardous-content details to identify supported marking cases. It can produce a limited-quantity or class and substance-number mark on a separate or fallback printer, or instruct staff to use preprinted marks.
The product data and physical shipment still need appropriate checking. Marking assistance does not establish carrier acceptance or a complete dangerous-goods compliance decision.
PrintingCorrect a shipment address before dispatch
Amend shared address details while respecting active label work.
Correct a shipment address before dispatch
Amend shared address details while respecting active label work.
Staff can edit street, city, postcode and country details for an undispatched consignment. Printing checks the related parcels and current label work before permitting the correction, and warns when the shared address also appears on dispatched sibling parcels.
Active label work can require cancellation first. Updating a shared record does not change an address already printed on a parcel that has left.
PrintingCancel an eligible shipment before handover
Stop current label work when a parcel is not going.
Cancel an eligible shipment before handover
Stop current label work when a parcel is not going.
The courier queue provides a cancellation action for an undispatched shipment. API cancellation uses the recorded carrier account; local shipment and tracking records are then cleared where eligible. An uncertain carrier result requires staff confirmation.
Dispatched goods cannot use this cancellation route. Carrier cancellation, local record cleanup and any carrier refund are distinct outcomes.
PrintingRecord physical courier collections
Confirm the parcels handed to the driver and update stock.
- Select the handover scope
- Review parcels before collection
- Record handover and remove stock
- Save or print the local manifest
Record physical courier collections
Confirm the parcels handed to the driver and update stock.
- Select the handover scope
- Review parcels before collection
- Record handover and remove stock
- Save or print the local manifest
Preview eligible parcels for a courier collection within an area or branch, resolve the displayed decisions and optionally record the driver's name. On confirmation, Printing records the collection and the shipped units, removing those units from active inventory. View, print or save the resulting local manifest.
Functions in this topic
Select the handover scope
Choose a courier collection for the station's area or whole branch and optionally record the driver.
Review parcels before collection
Inspect eligible parcels and the displayed held-order or awaiting-tracking decisions before confirming the handover.
Record handover and remove stock
Record the actual collection and remove the shipped units from active inventory.
Save or print the local manifest
View the collected order, product and tracking rows, then print or save the completed local manifest.
Staff confirm the actual handover. Buying labels or importing tracking does not record a collection; this local manifest is separate from booking a carrier pickup.
PrintingPlan local collection dates
Use collection dates and configured schedules alongside label work.
Plan local collection dates
Use collection dates and configured schedules alongside label work.
Staff can choose a courier collection date for CSV shipment data. For completed API shipments, local date planning uses branch or courier schedules, cutoffs and non-collection dates to store a proposed collection date.
These dates support local planning and file output. They do not book a pickup, submit a carrier manifest or backdate physical handover.
Courier ManagementDefine detailed shipping rules
Match shipment characteristics to configured courier services.
- Filter the rule matrix
- Create or copy a rule
- Match shipping promises
- Set physical shipment bands
- Set financial shipment bands
- Include or exclude postcode areas
- Exclude a branch from a rule
Define detailed shipping rules
Match shipment characteristics to configured courier services.
- Filter the rule matrix
- Create or copy a rule
- Match shipping promises
- Set physical shipment bands
- Set financial shipment bands
- Include or exclude postcode areas
- Exclude a branch from a rule
Create, copy and edit rules using quantity, weight, volume, cost, retail value, shipping paid and postcode criteria. Associate marketplace shipping promises and set service charge, currency and priority. Branch exclusions let a rule's availability differ across the business.
Functions in this topic
Filter the rule matrix
Combine column filters to find rules with the relevant configured characteristics.
Create or copy a rule
Create a new rule, revise an existing one or use a populated copy as the starting point.
Match shipping promises
Associate a courier service with the configured marketplace delivery promises it can match.
Set physical shipment bands
Enable minimum and maximum quantity, weight and volume criteria for different consignments.
Set financial shipment bands
Use cost, retail-value and customer shipping-paid bands, including currency-specific values.
Include or exclude postcode areas
Configure postcode-list methods and use a prefix-range helper to prepare entries.
Exclude a branch from a rule
Restrict a rule separately from the service's enabled branches.
Rules need configured couriers, services and marketplace promises. The setup screen defines criteria; downstream processing chooses and uses eligible services.
Courier ManagementDefine couriers and their services separately
Maintain detailed carrier records and individual delivery offerings.
Define couriers and their services separately
Maintain detailed carrier records and individual delivery offerings.
Record courier contact and account information, then configure service names, codes, descriptions, delivery times, currencies and shipment types such as letters, parcels or pallets. Choose the configured CSV or API integration route for the courier.
A configured courier record does not open an external carrier account. The currently offered API provider is Amazon Shipping; service availability still depends on the carrier arrangement.
Courier ManagementSet package capacity and documented requirements
Describe which parcel characteristics a service is designed to handle.
- Store parcel and insurance limits
- Store documented-weight and age requirements
Set package capacity and documented requirements
Describe which parcel characteristics a service is designed to handle.
- Store parcel and insurance limits
- Store documented-weight and age requirements
Set service weight, volume, dimensions, length-plus-girth and insurance settings. Documented-weight modes and proof-of-age requirements can be recorded alongside the service for downstream booking and output.
Functions in this topic
Store parcel and insurance limits
Maintain the service's size, weight, volume, girth and recorded insurance constraints for downstream use.
Store documented-weight and age requirements
Record the service's documented-weight mode and proof-of-age requirement.
These are configured limits and requirements, not a physical parcel test, proof of insurance cover or confirmation of a carrier's acceptance.
Courier ManagementConfigure service geography and tax flags
Record service country and postcode settings.
Configure service geography and tax flags
Record service country and postcode settings.
Maintain service country inclusion, postcode lists and their methods, with the associated taxation flags. These service definitions sit alongside shipping rules when the business configures its available delivery options.
Service geography is distinct from rule postcode criteria. Downstream tax and route behaviour depends on the configured settings; these records do not validate an address.
Courier ManagementSet services and default boxes by branch
Tailor the available delivery services to each warehouse branch.
- Enable a service by branch
- Apply a common default box
Set services and default boxes by branch
Tailor the available delivery services to each warehouse branch.
- Enable a service by branch
- Apply a common default box
Select which branches may use a service and choose a default box for each. Apply one box choice to all selected branches when appropriate. Packing uses the configured branch and service default as a starting parcel choice.
Functions in this topic
Enable a service by branch
Choose the branches that may use the service and each branch's default box.
Apply a common default box
Set one catalogue box, or none, for all currently checked service branches.
A default is not confirmation that a parcel used that box. Enabling a service for a branch is separate from excluding that branch from an individual rule.
Courier ManagementConfigure courier shipment and tracking formats
Define the CSV layouts used by legacy courier software.
- Arrange outbound shipment fields
- Arrange incoming tracking fields
- Set file and value formats
Configure courier shipment and tracking formats
Define the CSV layouts used by legacy courier software.
- Arrange outbound shipment fields
- Arrange incoming tracking fields
- Set file and value formats
Arrange outgoing shipment fields and incoming tracking fields, including addresses, service codes, boxes, weights, references and dates. Configure delimiters, headers, row positions, status values, date formatting and weight units to fit the carrier workflow.
Functions in this topic
Arrange outbound shipment fields
Order the carrier's shipment tokens and blank positions in the outgoing format.
Arrange incoming tracking fields
Specify where the reply identifies the consignment, tracking number and accepted status.
Set file and value formats
Configure delimiters, headers, starting rows, collection-date format and weight unit.
Saving a format does not send a shipment. The corresponding external software and Printing input/output folders must use a compatible layout.
Courier ManagementMaintain marketplace shipping promises
Connect locally recorded marketplace services with courier choices.
- Maintain local service promises
- Export and request supported removals
Maintain marketplace shipping promises
Connect locally recorded marketplace services with courier choices.
- Maintain local service promises
- Export and request supported removals
Browse shipping-service definitions by sales source, edit their descriptions and delivery-time classifications, and use them when configuring courier rules. Export the service list to a workbook for review; supported import requests can remove unused service definitions.
Functions in this topic
Maintain local service promises
Browse and edit the marketplace service descriptions and delivery-time classifications used by shipping rules.
Export and request supported removals
Export the service workbook and import eligible deletion requests where no shipping rule still references the service.
Workbook import is for the supported deletion requests, not general bulk creation or metadata updates. Rule matching does not itself guarantee delivery performance.
Courier ManagementMaintain a shared box catalogue
Keep named box sizes available for parcel defaults.
Maintain a shared box catalogue
Keep named box sizes available for parcel defaults.
Add and edit box names with three dimensions. Services and branches can then select those catalogue boxes as their Packing defaults, helping repeated parcel preparation use consistent starting sizes.
The box catalogue is separate from measuring a real packed parcel. Staff can still need a custom size or another box choice.
Courier ManagementReview recorded collection history
Find courier handovers by branch, area and date.
Review recorded collection history
Find courier handovers by branch, area and date.
Manifest History shows the courier, branch, warehouse area, recorded collection time, driver, closing user and linked item count. Choose a recent period and refresh the view to inspect the business's recorded collections.
This is read-only local collection history. It does not book, reopen or reprint a carrier collection.
InventoryPrint serial-number barcode labels
Give selected stock units readable serial labels.
Print serial-number barcode labels
Give selected stock units readable serial labels.
Select units with recorded serial numbers and print a label for each, containing the product code, serial text and a Code 128 serial barcode. Choose the Windows printer through the print dialog.
This uses the Inventory print dialog and a configured 50 × 25 mm label layout; units without serials are skipped and suitable printer setup is required.
PrintingResolve interrupted label and tracking work
Follow the appropriate next step when label purchase, output or a tracking reply needs attention.
- Resend an eligible failed CSV request
- Review an Amazon quantity exception
Resolve interrupted label and tracking work
Follow the appropriate next step when label purchase, output or a tracking reply needs attention.
- Resend an eligible failed CSV request
- Review an Amazon quantity exception
Printing distinguishes a known purchased label from uncertain physical output, an uncertain CSV handoff and a request that never started. Where the retained evidence permits, recover the paid label's records without purchasing again, confirm whether the exact output was produced, or requeue eligible unfinished work. A late reply after cancellation requires a decision about whether the parcel actually shipped. Amazon quantity disagreement has its own operator decision before work can continue.
Functions in this topic
Resend an eligible failed CSV request
Use Re-Send after packing and invoice checks, when no earlier attempt is active or has produced a label and the shipment is eligible.
Review an Amazon quantity exception
Approving an eligible quantity disagreement can continue to chargeable label purchase and output or a manual rate choice.
The action depends on the current shipment and evidence. Missing or conflicting paid records can require cancellation or intervention. Physical-output and late-reply confirmations do not themselves print another label or record courier handover. Approving an eligible Amazon quantity exception can proceed to chargeable label purchase/output or manual rate selection. This is not a universal automatic repair or retry promise.
Search and visibility
18SearchEveryday business enquiries
Find business information and keep useful details alongside the results.
- Keep enquiry details side by side
- Copy enquiry results into other work
Everyday business enquiries
Find business information and keep useful details alongside the results.
- Keep enquiry details side by side
- Copy enquiry results into other work
Search brings together products, sales, purchases, stock movements, customers, suppliers and activity logs. Open supported detail panels without losing the main results, and copy a displayed field or row, with optional headings, into other work.
Functions in this topic
Keep enquiry details side by side
Leave several supported product or order panels open beside the search results while comparing information.
Copy enquiry results into other work
Copy an individual field or result row with optional headings, and paste product sales or demand matrices into Excel.
Search is primarily a read-only enquiry tool. Clipboard output can be pasted into Excel; it is not a dedicated workbook export.
SearchFind products by codes or description
Combine product filters to find the item a customer needs.
- Review discontinued stock still available
- Review out-of-stock products
Find products by codes or description
Combine product filters to find the item a customer needs.
- Review discontinued stock still available
- Review out-of-stock products
Look up internal or manufacturer product codes, barcodes, title, descriptions, brand, manufacturer, supplier, category and product type. Include or exclude discontinued products and concentrate on products with sellable stock or none available.
Functions in this topic
Review discontinued stock still available
Include discontinued products that retain sellable stock when checking the range available to customers.
Review out-of-stock products
Filter the catalogue to products with no sellable stock when checking availability gaps.
Ordinary product-code lookup can match codes without their punctuation. Product results are read-only; barcode lookup here does not establish a scanner workflow.
SearchSmart Find
Find likely products from the words a customer knows.
Smart Find
Find likely products from the words a customer knows.
A single phrase searches product codes, supplier codes, titles, descriptions, categories, brands, suppliers, box contents, colour, bullets, labels and product news. Vocabulary-based spelling alternatives and word forms help identify likely matches, which are ranked by relevance and can be narrowed with further filters.
Smart Find uses the catalogue loaded for that application session and accepts up to ten words. Its results depend on the quality of the stored product information and are not an exhaustive list of every weak match.
SearchStock locations at a glance
See where a product is held while keeping other products in view.
Stock locations at a glance
See where a product is held while keeping other products in view.
Open a product card with its title, lead image and quantities by named location. Colour distinguishes listable locations, and several cards can remain open for comparison during an enquiry.
These location cards are read-only and do not move stock.
SearchPrices, suppliers and listing references
Look deeper into a product's commercial information.
- Consult branch and channel prices
- Consult supplier costs and codes
- Trace placed purchase lines
- Trace product listing references
Prices, suppliers and listing references
Look deeper into a product's commercial information.
- Consult branch and channel prices
- Consult supplier costs and codes
- Trace placed purchase lines
- Trace product listing references
Product details can show populated branch and channel prices with their currencies, supplier costs and supplier product codes. The same viewer provides outstanding placed-purchase lines, barcode references, notes and recorded eBay item numbers or Amazon ASINs.
Functions in this topic
Consult branch and channel prices
Compare populated stored branch and channel price references with their currencies.
Consult supplier costs and codes
See recorded supplier offers, costs, currencies and supplier product codes for the product.
Trace placed purchase lines
Consult outstanding placed-purchase lines with order dates, branches and ordered or received quantities.
Trace product listing references
See stored Amazon ASINs and eBay item references alongside the product's barcode and notes.
Prices are stored references, rather than a live marketplace comparison. The detailed purchase view covers placed orders; supported channel fields do not mean every channel is connected for a particular client.
SearchInvestigate stock movements
Trace where stock has been and who moved it.
Investigate stock movements
Trace where stock has been and who moved it.
Search recorded movements by product, operator, date and source or destination branch, area, bay and bin. Results show the recorded movement trail, and a detail card summarises retrievable attached stock; serial-number searches help locate movements involving currently active units.
This helps investigate recorded activity rather than recovering or reversing missing stock. Serial-number lookup covers active stock, and detail summaries are not a complete per-unit historical-state report.
SearchActivity logs and investigation
Follow recorded business activity and inspect messages or errors.
- Search activity by its content
- Inspect messages and errors
- Refresh an activity record
- Save activity details for support
Activity logs and investigation
Follow recorded business activity and inspect messages or errors.
- Search activity by its content
- Inspect messages and errors
- Refresh an activity record
- Save activity details for support
Find activity by user, module, date, status or words in its summary and messages. Open separate message and error details, refresh a selected record, or save its recorded messages and errors to text files for investigation and support.
Functions in this topic
Search activity by its content
Find recorded activity using words in summaries, messages or errors.
Inspect messages and errors
Open separate message and error detail tabs for the selected activity record.
Refresh an activity record
Request the selected record again to see recorded progress that may have changed since it was opened.
Save activity details for support
Save the full recorded messages and errors as separate text files with the activity's summary and operator context.
These are stored activity records with operator-requested refresh. Available records depend on the applications' recorded activity; the view is not a continuously updating process monitor.
SearchStock and location help at the kiosk
Help staff find available items while assisting customers.
Stock and location help at the kiosk
Help staff find available items while assisting customers.
Each scan can request available single-item quantities by the selected branch's area, bay and bin. Customers can see this information too, and bundle products can display the number of available sets.
Stock is requested once per scan. Bundle set availability is not restricted to the selected branch by this lookup.
SearchKiosk catalogue refresh and image storage
Keep stations supplied with product information and pictures.
Kiosk catalogue refresh and image storage
Keep stations supplied with product information and pictures.
Set a recurring product-data reload interval while the station continues to use information it has already loaded. Optional local image provisioning stores catalogue pictures on the station to reduce repeated network downloads.
Reloads are configurable scheduled requests. Locally stored images do not make initial product loading or stock enquiry work offline; prices and descriptions can remain unchanged until a successful reload.
Core Data ManagerStaff and module permissions
Organise staff access to the appropriate parts of MS.
- Maintain staff accounts
- Configure group access and editing
- Maintain personal settings
Staff and module permissions
Organise staff access to the appropriate parts of MS.
- Maintain staff accounts
- Configure group access and editing
- Maintain personal settings
Maintain staff records, privilege groups and module access, including whether an authorised group may edit an area. Account locking and user printing settings can be configured, while a signed-in user has a separate route to their own available profile settings.
Functions in this topic
Maintain staff accounts
Maintain staff identity, privilege-group membership, account locking and supported print settings.
Configure group access and editing
Organise staff into privilege groups with selected module access and edit permission.
Maintain personal settings
Let the signed-in user review and save their own available profile and printing settings.
Viewing and editing are distinct permissions. Available controls depend on the module and installation; these settings do not establish a universal security certification.
InventoryFind individual stock units
Investigate the actual units behind a stock total.
- Search by serial or product
- Search by booking, check or expiry date
- Inspect sold or reserved stock context
- Copy selected product codes
- Open the product's images
Find individual stock units
Investigate the actual units behind a stock total.
- Search by serial or product
- Search by booking, check or expiry date
- Inspect sold or reserved stock context
- Copy selected product codes
- Open the product's images
Search units by product, location, serial number, supplier, booking or check dates, expiry, customer or order. Results show each unit's location, cost, notes, serial and expiry information together with its reserved or sold position and related order or invoice.
Functions in this topic
Search by serial or product
Combine product and partial serial criteria with the selected location scope to find individual units.
Search by booking, check or expiry date
Use date criteria and booking staff, supplier, customer or order information to investigate selected stock.
Inspect sold or reserved stock context
See a unit's stock position and related order or invoice information alongside its location and specifics.
Copy selected product codes
Copy a distinct list of product codes from selected quantity or unit rows for use elsewhere.
Open the product's images
View the linked product pictures from warehouse quantity or unit results.
The selected location or subtree defines the search; unit results are paged.
InventoryInvestigate stock movements
Follow where an individual item has moved and who handled it.
- Open an individual unit's movement trail
- Inspect a movement's result
Investigate stock movements
Follow where an individual item has moved and who handled it.
- Open an individual unit's movement trail
- Inspect a movement's result
Open a unit's movement history to inspect its previous source and destination, date and staff member. Movement details and operation messages help staff understand the recorded transfer or receipt outcome.
Functions in this topic
Open an individual unit's movement trail
Inspect the recorded source, destination, date and staff member for a selected unit's movements.
Inspect a movement's result
Review its retrievable stock quantities and associated operation messages or errors.
The movement quantity view describes referenced units that remain in active stock.
Sales / EPOS+Find an order and see its connected records
Bring the sale, customer, fulfilment and payment context together.
- Search by customer, date, product and source
- Load an order or linked invoice
- Inspect the connected order records
- Inspect bundle components and allocations
Find an order and see its connected records
Bring the sale, customer, fulfilment and payment context together.
- Search by customer, date, product and source
- Load an order or linked invoice
- Inspect the connected order records
- Inspect bundle components and allocations
Find orders using customer, date, product and sales-source criteria, or load an order through its order or invoice number. The overview brings together lines and totals, invoices and payments, consignments, box contents and backorder information.
Functions in this topic
Search by customer, date, product and source
Combine the supported Who, When, What and Where criteria to locate the order.
Load an order or linked invoice
Use a recorded order or invoice number to open its associated sale.
Inspect the connected order records
View its customer, line totals, invoices, payments, consignments, packed contents and backorder information.
Inspect bundle components and allocations
Use the grouped and allocation-oriented order views to understand the master line and its component fulfilment.
Loading an order for enquiry is separate from opening eligible work for editing.
Sales / EPOS+Customer order and account history
See the customer's buying and payment position in one place.
- Review customer orders and refunds
- Review customer payment history
- Inspect a payment's invoice breakdown
Customer order and account history
See the customer's buying and payment position in one place.
- Review customer orders and refunds
- Review customer payment history
- Inspect a payment's invoice breakdown
Open a customer's history to review their orders, refunds and payments across recorded sales sources. Payment details show method, date, collector, allocation and reconciliation status, with the linked invoice breakdown available.
Functions in this topic
Review customer orders and refunds
See the recorded sales and refunds associated with the selected customer.
Review customer payment history
Inspect method, collector, date, amount, allocation and reconciliation status for recorded payments.
Inspect a payment's invoice breakdown
Open the linked invoice allocation detail to understand what the payment has settled.
The overview uses recorded orders and financial transactions; it is focused on sales and account history.
InventoryFollow stock-work progress and results
Keep receiving and movement work visible alongside the warehouse workspace.
Follow stock-work progress and results
Keep receiving and movement work visible alongside the warehouse workspace.
Supported stock operations create progress cards showing their counts, completion and any reported failures. Completed work can expose its recorded messages and errors so staff can inspect the result without leaving the warehouse work area.
Tracking and available controls differ by operation; progress reporting does not promise recovery after closing or losing power.
SearchInvestigate price-station scans
Help staff understand what happened at a price station.
Investigate price-station scans
Help staff understand what happened at a price station.
Accepted scans can record the time, code, product or outcome, displayed price and machine name. Staff can isolate recorded kiosk activity in Logs and inspect outcomes such as an item not found, an ambiguous barcode or no available price.
Recording is intended for investigation, rather than demand analytics. Outages, exit or restart can leave gaps in recorded activity.
Core Data ManagerCatalogue maintenance activity
See who carried out recorded catalogue work.
Catalogue maintenance activity
See who carried out recorded catalogue work.
Catalogue saves, removals, imports, exports and other supported actions produce activity records with the operator and operation context, plus recorded messages or errors. Staff can use Search's Logs workspace to investigate that activity.
Recording is best-effort and describes operations, rather than a complete field-by-field revision history. It does not provide a catalogue undo function.
PackingCheck incoming-order freshness and dispatch alerts
See when marketplace orders were last collected and which dispatch work needs attention.
Check incoming-order freshness and dispatch alerts
See when marketplace orders were last collected and which dispatch work needs attention.
View the recorded order-sync times by marketplace and the oldest relevant sync age beside order search. An operational banner highlights unknown branches or services, orders due to ship today and tracking errors, helping staff decide what to investigate next.
These are periodically refreshed records and prompts, not a live delivery guarantee. Viewing sync times does not start a marketplace sync; a failed refresh can leave previous information visible.
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Start with an enquiry.
Tell us what prompted you to look for a new system and what you need it to help you do.
