The MS modules
Marketplace Automation
Keep stock, listings and orders connected to the channels.
Background services carry out the ongoing marketplace work: listing and delisting eligible products, revising supported listing information, retrieving orders, and updating dispatch status and tracking. They also prepare supported stock allocations and paperwork as orders move through the system.
Explore what this module can doHow it connects
Connects enabled marketplaces and website order feeds to the product, stock, Sales, Packing and Printing workflows. Channel actions depend on configuration, processing schedules and external service responses. Staff perform physical picking, packing and carrier handover.
Stock, listings and orders stay connected.
Shared product and stock information feeds marketplace listing work, while incoming orders flow back into MS for fulfilment.
Catalogue changes
Recorded stock availability
Amazon & eBay: listing & stock updates, order imports
Website orders into MS · Order status back to the website
People handle the goods. MS connects the order, stock and dispatch information.
The whole illustrative route is shown.
Illustrative exchange. Channel work runs through configured tasks and external APIs; staff prepare and hand over the goods.
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Products and catalogue
1Marketplace AutomationRefresh Amazon listing-requirement guidance
Supply current configured product-type definitions to catalogue tools.
Refresh Amazon listing-requirement guidance
Supply current configured product-type definitions to catalogue tools.
Background processing retrieves Amazon listing schemas and a product-type index into company storage, providing the requirement information used by downstream catalogue and listing preparation.
Refresh uses the configured account site and supported schema workflow. It does not establish complete requirements for every account, market or product.
Stock and buying
1Marketplace AutomationReserve stock while order details are pending
Protect eligible stock provisionally while a marketplace order awaits the information needed for fulfilment.
Reserve stock while order details are pending
Protect eligible stock provisionally while a marketplace order awaits the information needed for fulfilment.
For supported pending marketplace orders or processed orders with a completely withheld delivery address, expand the physical requirements and reserve available stock within the authorised branch and location pool. Supported address retrieval is retried during a limited recovery window; unresolved orders can receive an unknown-route plan for later operational attention without inventing an address.
Reservations can be partial when stock is short and are distinct from sold-stock allocation or a dispatch plan. This handling does not fill in partial addresses or guarantee that every imported order is protected; unresolved routing and later release need appropriate operational handling.
Selling and accounts
4Marketplace AutomationImport website Click and Collect orders
Preserve the customer's chosen branch for collection fulfilment.
- Retain the chosen collection branch
- Return collection-progress states
Import website Click and Collect orders
Preserve the customer's chosen branch for collection fulfilment.
- Retain the chosen collection branch
- Return collection-progress states
Create a local collection order using the website's selected branch, product requirements and group components. Later processes send supported picked and completion states back to the connected website.
Functions in this topic
Retain the chosen collection branch
Create the collection workflow at the website-selected branch and expand configured group components.
Return collection-progress states
Send supported picked and completion states based on the recorded packing and payment-allocation evidence.
Collection orders start in a laid-away workflow rather than the normal processed delivery route. The completion status uses recorded payment-allocation evidence rather than proving a fully paid balance.
Marketplace AutomationProcess supported imported order changes
Keep eligible order records aligned with incoming quantity and cancellation information.
- Process item changes
- Record supported credits
Process supported imported order changes
Keep eligible order records aligned with incoming quantity and cancellation information.
- Process item changes
- Record supported credits
Update matching item quantities, add or reduce lines and record supported refund or cancellation effects. Where the existing financial records permit, create linked credit or payment entries and release eligible reservations or update the order's operational records.
Functions in this topic
Process item changes
Update matching quantities and record supported added or removed lines.
Record supported credits
Link eligible local refund and credit facts to their original invoiced items.
Later item changes do not automatically rebuild every existing shipping plan. Local refund records are separate from a marketplace payout, and physical returns still need staff handling.
Marketplace AutomationPrepare invoice records and branded PDFs
Produce the supported financial documents for processed imported sales.
- Create eligible payment and invoice records
- Render branded multi-page documents
- Show recorded VAT and marketplace-tax information
- Regenerate incomplete website invoice files
Prepare invoice records and branded PDFs
Produce the supported financial documents for processed imported sales.
- Create eligible payment and invoice records
- Render branded multi-page documents
- Show recorded VAT and marketplace-tax information
- Regenerate incomplete website invoice files
Create local source-payment and invoice records where the order and financial data allow, then render branded multi-page invoice or credit-note PDFs using saved item, address, currency and tax information. Store the generated document references for later access and printing.
Functions in this topic
Create eligible payment and invoice records
Record the supported source payment and issue the local invoice when the necessary financial evidence is present.
Render branded multi-page documents
Produce the supported invoice or credit-note PDF from saved document and item facts.
Show recorded VAT and marketplace-tax information
Include the relevant saved jurisdiction, incoterm and seller or marketplace-collected tax wording.
Regenerate incomplete website invoice files
Retry supported Website-source invoice PDFs whose saved output reference is still missing.
Click and Collect uses a separate process. These are local financial records rather than marketplace settlement reconciliation; document preparation and storage can complete separately from order processing.
Marketplace AutomationPrepare tax and currency facts for imported sales
Use configured tax and exchange-rate information when preparing supported imported orders and documents.
Prepare tax and currency facts for imported sales
Use configured tax and exchange-rate information when preparing supported imported orders and documents.
Preserve supplied gross item and shipping amounts while calculating the relevant net and VAT splits from company, product, destination and service settings. Retain marketplace-collected tax separately where supplied. Establish the document's tax country and capture the applicable direct currency-to-headquarters rate at issue time before creating eligible financial records.
This uses saved business configuration rather than validating tax law. Missing or ambiguous jurisdiction or exchange-rate evidence can defer the invoice; it does not guess an inverse or cross-currency rate or retrospectively recalculate existing documents.
Marketplaces
14Marketplace AutomationCreate Amazon listings and offers
Publish configured products through the appropriate Amazon listing route.
- Add an owned product to an existing catalogue entry
- Submit a new Amazon catalogue product
- Publish an offer against an existing ASIN
- Check subsequent listing status
Create Amazon listings and offers
Publish configured products through the appropriate Amazon listing route.
- Add an owned product to an existing catalogue entry
- Submit a new Amazon catalogue product
- Publish an offer against an existing ASIN
- Check subsequent listing status
For owned product records, use an existing Amazon identifier or prepare a new catalogue submission containing identity, brand, product type, images and attributes. Non-owned products with an existing identifier use the offer-only route. Record the submission result for subsequent listing-status checks.
Functions in this topic
Add an owned product to an existing catalogue entry
Use the configured existing ASIN for the owned-product creation route.
Submit a new Amazon catalogue product
Prepare the supported new-product identity, brand, product type, images and attributes for owned creation.
Publish an offer against an existing ASIN
Use the offer-only route for eligible non-owned products with a configured Amazon identifier.
Check subsequent listing status
Reconcile held offer states using the completed account snapshot and targeted listing lookups.
New-catalogue creation is currently UK-specific and needs suitable product data. Amazon acceptance and later buyable availability are separate outcomes.
Marketplace AutomationUpdate Amazon stock availability
Use available stock and listing settings to control offer quantities.
- Calculate available offer quantity
- Retain or remove zero-stock offers
Update Amazon stock availability
Use available stock and listing settings to control offer quantities.
- Calculate available offer quantity
- Retain or remove zero-stock offers
Calculate offer quantity from stock and pack size, then apply the configured maximum, percentage and buffer settings. Scheduled updates revise quantities and use activation, account and availability settings when managing held offers. At zero stock, configured behaviour can retain an unbuyable offer or remove it.
Functions in this topic
Calculate available offer quantity
Convert stock into pack quantities and apply the configured maximum, percentage and buffer settings.
Retain or remove zero-stock offers
Apply the configured zero-stock and activation behaviour rather than assuming every offer stays buyable.
Changes can be deferred while quantities are unstable. Product-type configuration and Amazon API outcomes govern publication; this is not an immediate-update guarantee.
Marketplace AutomationPublish configured Amazon prices
Maintain consumer prices and supported business-price structures.
- Publish configured consumer prices
- Publish supported business prices
- Resolve Amazon shipping groups
Publish configured Amazon prices
Maintain consumer prices and supported business-price structures.
- Publish configured consumer prices
- Publish supported business prices
- Resolve Amazon shipping groups
Derive Amazon prices from country pricing, pack size, configured alterations and rounding. Submit consumer prices and schema-supported business prices or quantity-discount structures, with configured shipping groups resolved to the account's marketplace identifiers.
Functions in this topic
Publish configured consumer prices
Derive the account-market price using country pricing, pack size, alterations and rounding.
Publish supported business prices
Include schema-supported business audience prices or quantity discounts.
Resolve Amazon shipping groups
Translate configured shipping-group names into the account's marketplace identifiers.
This publishes configured pricing rather than automatically undercutting competitors. Business-price structures require schema support and marketplace acceptance.
Marketplace AutomationRevise Amazon content after product edits
Feed central product changes into eligible owned Amazon listings.
- Revise titles, descriptions and bullets
- Revise images and typed specifics
- Include supplied declarations
Revise Amazon content after product edits
Feed central product changes into eligible owned Amazon listings.
- Revise titles, descriptions and bullets
- Revise images and typed specifics
- Include supplied declarations
Scheduled content reconciliation prepares title, description, bullets, ordered images and typed listing attributes from saved data. Where supported, supplied manufacturer, safety and age-related declarations can also be included in the marketplace payload.
Functions in this topic
Revise titles, descriptions and bullets
Build eligible content changes from saved product data and supported schema requirements.
Revise images and typed specifics
Publish ordered eligible images and typed listing-specific attributes.
Include supplied declarations
Send supported manufacturer, safety and age-related declarations from the recorded data.
This applies to eligible owned listings. Schema, image accessibility and API results limit what Amazon displays; preparing declarations does not establish compliance or automatic successful retry.
Marketplace AutomationCreate and relist eBay fixed-price listings
Publish eligible configured products and handle ended listings.
- Create fixed-price listings
- Relist or create a fresh listing
- Reconcile active listing references
Create and relist eBay fixed-price listings
Publish eligible configured products and handle ended listings.
- Create fixed-price listings
- Relist or create a fresh listing
- Reconcile active listing references
Build fixed-price listing submissions from product identity, category, condition, policies, images and description data. For an ended listing, use the available relist route or create a fresh listing where appropriate, retaining the returned listing reference.
Functions in this topic
Create fixed-price listings
Submit eligible configured products with their category, condition, policy, image and description data.
Relist or create a fresh listing
Use the available route for an ended listing and retain its returned listing reference.
Reconcile active listing references
Compare external active state and identifiers with held local listings for subsequent automation.
Activation, account restrictions, stock and required listing data govern eligibility. Configured markets and eBay validation apply; not every ended listing can be recovered.
Marketplace AutomationUpdate eBay quantity and price
Keep configured listing availability linked to the business's stock.
- Revise stock and price
- End unavailable listings
Update eBay quantity and price
Keep configured listing availability linked to the business's stock.
- Revise stock and price
- End unavailable listings
Scheduled revision uses changed listing data, calculated stock and local quantity limits to prepare inventory and price updates. Applicable zero-quantity, price, deactivation or restriction conditions can end the listing rather than keeping it active.
Functions in this topic
Revise stock and price
Send the eligible calculated quantity and price changes through the inventory-revision process.
Updates can be deferred while quantities are unstable. Changes become effective through the external eBay result, not immediately when a local product is edited.
Marketplace AutomationRevise eBay listings from central product data
Rebuild eligible listing descriptions and attributes after changes.
- Rebuild listing attributes and policies
- Generate a templated description
Revise eBay listings from central product data
Rebuild eligible listing descriptions and attributes after changes.
- Rebuild listing attributes and policies
- Generate a templated description
Publish updates to title, condition, categories, identifiers, item specifics, policies, images, currency and tax information. Saved description templates combine product data and conditional content when the listing payload is prepared.
Functions in this topic
Rebuild listing attributes and policies
Revise the title, condition, category, identifiers, item specifics and configured business policies.
Generate a templated description
Combine the saved HTML, product resources and conditional content into the listing description.
Configured account policies, market mappings, categories and template resources must be suitable. An MS edit or prepared payload does not guarantee eBay acceptance.
Marketplace AutomationRetrieve Amazon orders into MS
Bring supported Amazon order details into the shared sales and fulfilment records.
- Map orders to the MS catalogue
Retrieve Amazon orders into MS
Bring supported Amazon order details into the shared sales and fulfilment records.
- Map orders to the MS catalogue
Scheduled retrieval collects modified orders and their available buyer, recipient, fulfilment and item information. It records source references, shipping dates and account context, and maps seller product codes to the MS catalogue for later allocation.
Functions in this topic
Map orders to the MS catalogue
Retain marketplace item references and resolve seller product codes, leaving unmatched items visible for attention.
Account access and valid product mappings are required. Pending, missing-address or unmatched-product orders can need attention before fulfilment.
Marketplace AutomationRetrieve eBay orders into MS
Bring eBay sales into the same stock and dispatch workflow.
- Retain variation product identity
- Handle multi-leg delivery details
Retrieve eBay orders into MS
Bring eBay sales into the same stock and dispatch workflow.
- Retain variation product identity
- Handle multi-leg delivery details
Scheduled retrieval collects modified orders with item, address, service and transaction information. Variation product codes are retained where supplied, and multi-leg shipments use the appropriate logistics-provider delivery address while keeping buyer context.
Functions in this topic
Retain variation product identity
Prefer the supplied variation product code when mapping an eBay sale to the MS catalogue.
Handle multi-leg delivery details
Use the logistics-provider delivery address while preserving the buyer's address and final destination context.
Valid catalogue mapping is needed for allocation and packing. Imported data depends on the account and eBay response; incomplete or unmatched information can require staff attention.
Marketplace AutomationExchange orders and statuses with connected websites
Bring configured website sales into MS and send eligible status updates back.
- Import website baskets and routing
- Return order statuses
Exchange orders and statuses with connected websites
Bring configured website sales into MS and send eligible status updates back.
- Import website baskets and routing
- Return order statuses
Collect pending orders from connected website databases, map basket products and supplied shipment information, and hand them to the shared order workflow. Subsequent processes can send received, cancelled and shipped statuses back to the website.
Functions in this topic
Import website baskets and routing
Map the connected website's basket and supplied shipment allocations into the shared order workflow.
Return order statuses
Send supported receipt, cancellation and dispatched states back through the configured website connection.
Websites need the configured integration and valid product or shipment mappings. Receipt, local order processing and returned status updates are separate steps; website content publication is not claimed here.
Marketplace AutomationSend dispatch and tracking updates to marketplaces
Connect recorded shipment information with Amazon and eBay updates.
- Send eBay shipment acknowledgements
- Send Amazon shipment confirmations
Send dispatch and tracking updates to marketplaces
Connect recorded shipment information with Amazon and eBay updates.
- Send eBay shipment acknowledgements
- Send Amazon shipment confirmations
Select eligible processed orders with recorded tracking, then send eBay shipment acknowledgement or Amazon shipment confirmation with the supported carrier and item details. Record the resulting transmission status for operational review.
Functions in this topic
Send eBay shipment acknowledgements
Submit the shipped indication and supported carrier or tracking details to eBay.
Send Amazon shipment confirmations
Submit supported item, package, service and tracking details through the Amazon confirmation route.
This does not perform or independently verify physical dispatch. External acceptance, correct account routing and transmission recovery remain separate from having a local tracking number.
Marketplace AutomationReconcile supported externally fulfilled orders
Distinguish external fulfilment from goods the local dispatch team must send.
Reconcile supported externally fulfilled orders
Distinguish external fulfilment from goods the local dispatch team must send.
When imported information identifies a fully shipped order, update the supported completion details and release provisional reservations where appropriate. The Amazon-fulfilled route can reconcile eligible local unmet or unshipped quantities as externally fulfilled demand.
This records the supported imported fulfilment evidence rather than managing an external warehouse. Already collected local units are protected; other channels do not imply identical Amazon-fulfilled handling.
Marketplace AutomationReview eBay listing discrepancies
Compare recorded stock with eBay quantities and identify duplicate listing references.
Review eBay listing discrepancies
Compare recorded stock with eBay quantities and identify duplicate listing references.
The management tools report duplicate product codes across active eBay listings and compare remote quantities with the quantity MS calculates. After reviewing quantity differences, an operator can request their correction through the normal listing synchronisation process.
These are back-office reports for the first company loaded in the management session, with up to twenty groups or differences shown in the dialog. Duplicate reporting does not delete listings; quantity correction requires enabled downstream synchronisation and does not immediately change eBay.
Marketplace AutomationRetry interrupted order imports
Keep supported failed imports available for another retrieval attempt.
Retry interrupted order imports
Keep supported failed imports available for another retrieval attempt.
Retain failed order references for Amazon, eBay and connected websites, reload the available retry list after a restart and retry those orders through their individual retrieval paths. A pending count gives the management process visibility of outstanding import work.
Access, product mappings and the availability of the saved retry list still govern success. Retry entries older than seven days are removed from that list rather than deleting business orders; unresolved causes still need attention and retry is not a guarantee of successful import.
Picking and dispatch
1Marketplace AutomationTurn imported orders into stock and shipment requirements
Connect incoming sales with branch allocation and back-order demand.
- Match customer details
- Expand product groups into goods
- Select configured shipping services
- Allocate stock and retain shortages
Turn imported orders into stock and shipment requirements
Connect incoming sales with branch allocation and back-order demand.
- Match customer details
- Expand product groups into goods
- Select configured shipping services
- Allocate stock and retain shortages
Match or create customer records, prepare addresses and consignment requirements, expand group products into their physical components and select configured shipping-service results. Allocate eligible branch stock using authorised locations; uncovered physical requirements remain back ordered.
Functions in this topic
Match customer details
Match supported billing details or create an eligible customer record for the imported order.
Expand product groups into goods
Turn a configured group sale into its physical component requirements.
Select configured shipping services
Choose the cheapest returned service for each returned shipment and branch using the configured routing results.
Allocate stock and retain shortages
Use eligible branch stock and exact reservations, keeping any uncovered physical quantity back ordered.
Product mapping, branch or location authority and shipping configuration are required. Allocation does not move goods physically, and unavailable or unresolved requirements are not guaranteed fulfilment.
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